Keith Childs

Former senior corporate, internal & marketing communications practitioner. Brit living in France.

[Keith Childs @keithchilds]

@Orange_conseil Bonjour. Quartier Perattier à Besse-sur-Issole (83890). Pas de ligne fixe ni d'internet depuis le 9 juin. Pourquoi est-ce si long à réparer ?

[Keith Childs @keithchilds]

@Orange_conseil L'iPhone 13 Pro est-il en stock dans ma boutique locale ? Est-il nécessaire de prendre rendez-vous pour obtenir une simple réponse oui ou non ?

[Keith Childs @keithchilds]

@OCSTV The Undoing episode 6. What happened to the original language? 5 episodes in English and episode 6 only in French?

[Keith Childs @keithchilds]

@RevolutApp can you DM please to resolve an issue? Tried chat & after 3 hours still stuck at "looking for an agent"

[FIR Podcast Network @FIRpodcast]

Customer retention vs. acquisition with @FrankEliason & the rise of Stories with @markstory_ are featured in today's #FIRpodcast. Also: defending Facebook, ditching press releases, battling ad blockers, predicting 2019, and @danyork's tech report. https://t.co/NI51s2C9d5

[FIR Podcast Network @FIRpodcast]

On #FIRpodcast 168, @jangles & @shelholtz explore the Facebook dilemma and discuss marketing on messaging apps, the fall of keywords, fake sponsored posts on Instagram, GDPR so far, and research on trust in media. Also: @danyork's Tech Report. https://t.co/SDPDsML6Xz

[FIR Podcast Network @FIRpodcast]

Draft an internal communication strategy, win a prize. Intrigued? The story is in this week's episode of the #FIRpodcast. https://t.co/0TDH5jz7Dv

[FIR Podcast Network @FIRpodcast]

Two conversations on this week's FIR: @jenzings and @sherrilynne on the impact of fake news on PR and @mcintoshs on 2019 internal communications predictions. Also, Edelman's digital trends report, Instagram voice messaging, and more: https://t.co/bcOHorK2vx

[FIR Podcast Network @FIRpodcast]

On #FIR podcast ep 166, @OABlanchard connects Facebook with French unrest. Also: Stories come to Google SERPs, employees doing good could go viral, Google Assistant enhances its news briefing, TV is still tops for news, the wider digital divide, and more: https://t.co/glKGhf81bU

[Shel Holtz @shelholtz]

Should communicators figure out what "the intelligent edge" is? Will it affect the way we communicate? Get up to speed on episode 165 of the #FIRpodcast. https://t.co/mBSKgAPSJy

[FIR Podcast Network @FIRpodcast]

A curated local-news feed is coming via Facebook to users in 400 cities. Is there an opportunity for local companies and stores to optimize for this feed? Can Facebook keep out the bad actors? The story is on this week's #FIRpodcast. https://t.co/jyCT7J1ccH

[FIR Podcast Network @FIRpodcast]

On FIR episode 165, @dbreakenridge on the value of brands starting and maintaining Facebook Groups as a way to reach customers and build engagement. Also, your own AWS racecar, condemning a PR agency, @danyork 's tech report, and much more. https://t.co/FNVPlPql6l

[FIR Podcast Network @FIRpodcast]

On #FIRPodcast ep 164: British Airways' AirDrop kerfuffle; here come nanoinfluencers; the era of hour-long YouTube videos is here; Gen Z uses text/chat more than any other generation. fake videos & the apps that detect them; and much more. https://t.co/OzjbaK9MaL

[FIR Podcast Network @FIRpodcast]

On #FIRpodcast episode 163: An AI news anchor, the aftermath of the Google employee walkout, CEOs under scrutiny, the rise of voice texting, the marketing battle for the smartphone camera, streaming holograms are coming, and more: https://t.co/LbA7rdXth9

[FIR Podcast Network @FIRpodcast]

American men are ignorant of the struggles women experience in the workplace. Can internal communicators do anything about that? Find out on this week's #FIRpodcast. https://t.co/67V2hurPUM

[FIR Podcast Network @FIRpodcast]

On #FIRpodcast ep 162, @AllthingsIC shares her thoughts on the WSJ report about Netflix's culture of fear. Also: there are fewer CEOs active in social media, social engagement is shifting to messaging apps, The Google walkout, and much more: https://t.co/67V2hurPUM

[FIR Podcast Network @FIRpodcast]

Maintream journalism outlets like the Boston Globe's Spotlight unit are adding podcasting to their media mix and learning new ways to tell stories. There's nothing here you can't apply to brand journalism. The story's on this week's #FIRpodcast. https://t.co/4az2CBffCu

[FIR Podcast Network @FIRpodcast]

On FIRpodcast 161, @cspenn talks Dark Social. Also: using AI and building trust, podcasting as journalism, adding audio to Instagram Stories, Generation Alpha is coming, visual search is going mainstream, and much more. https://t.co/1caJcX0Zpw

[FIR Podcast Network @FIRpodcast]

That analysis tool you're using to gauge social media sentiment? It doesn't line up with what your customers really think. We have the story on this week's #FIRpodcast. https://t.co/MP5jjk9jSU

[FIR Podcast Network @FIRpodcast]

On #FIRpodcast 160 (also the Oct Hobson & Holtz Report) @jangles & @shelholtz discuss AI's change management implications, activist investors using content marketing, drone journalism, issues with social sentiment analysis, Clegg at Facebook, and more: https://t.co/vP5mLSuRrM