Keith Robinson

[Keith Robinson @keithcricket]

@giffgaff Still not resolved

[Keith Robinson @keithcricket]

@giffgaff I have been trying to resolve a iMessage issue after transferring to giffgaff, worked for two weeks after transfer now stopped . To date the response has been disgraceful, useless , not paying attention to the attachments sent just sending standard information.

[Keith Robinson @keithcricket]

@giffgaff That’s it silence now

[Keith Robinson @keithcricket]

@giffgaff Great update from giffgaff not our problem , we will take your money transfer your number iMessage stops working not our issue

[Keith Robinson @keithcricket]

@giffgaff Ann , thats dealing with my complaint , who is dealing with the issue of no iMessage ??

[Keith Robinson @keithcricket]

@giffgaff Let me know when you have done that Ann

[Keith Robinson @keithcricket]

@giffgaff You message your support team and get it sorted

[Keith Robinson @keithcricket]

@giffgaff I have updated the complaint 10 times already don’t ask me to do that ,

[Keith Robinson @keithcricket]

@giffgaff Ann let me make myself clear it’s been two weeks , two weeks , is that clear , while I have been waiting I have had not all the services that I have paid for , what’s going to be done about that ?

[Keith Robinson @keithcricket]

@giffgaff So the social media team have no direct contact with the support team , what kind of “joined up “ business model is that ? 😂😂😂

[Keith Robinson @keithcricket]

@giffgaff Silence again from giffgaff ??

[Keith Robinson @keithcricket]

@giffgaff This case has been open for two weeks now “ soon as possible “ is not good enough , you have taken my money and not provided support or the service

[Keith Robinson @keithcricket]

@giffgaff Is that it now Ann just ignore the issue ?

[Keith Robinson @keithcricket]

@giffgaff Ann , I have contacted Apple support and they say contact your service provider so thats rubbish advice and just so you know my partner switched at the same time and no problems so just stop messaging me rubbish and get it resolved please

[Keith Robinson @keithcricket]

@giffgaff Ann that is not good enough I have already raised a complaint I can read and know the process , please provide a telephone number I can call to resolve other wise this will keep being posted on social media

[Keith Robinson @keithcricket]

@giffgaff Ann where do I escalate this to a regulator for taking money and not providing a service

[Keith Robinson @keithcricket]

@giffgaff Not good enough been two weeks now Ann

[Keith Robinson @keithcricket]

@giffgaff Yes I have raised two cases and to date the information provide has been useless not relevant and the issue is not resolved I have updated and still no resolution

[Keith Robinson @keithcricket]

@giffgaff

[Keith Robinson @keithcricket]

@giffgaff I know the status , not resolved after two weeks I do not need to be told the status , you continue to take my money and not provide the service