Keith Wilkinson

Making a difference by driving great customer experiences using @AmazonConnect, @AWSWorkspaces and @AWSCloud. My opinions are my own.

[Keith Wilkinson @keithdwilkinson]

Amazon WorkSpaces Work from Home Offer for 2021 https://t.co/jm3UKApiR3 via @awscloud

[Keith Wilkinson @keithdwilkinson]

Come and join the team..... https://t.co/OcU77VurOd

[Keith Wilkinson @keithdwilkinson]

Dynatrace is searching for a collaborative, SE in Stockholm, Sweden to become a Dynatrace Sales Engineer. Work cross-functionally and bring new customer’s past technical performance pain to an end by presenting Dynatrace’s unique approach>> https://t.co/beKUaMQymS #DynatraceLife

[Keith Wilkinson @keithdwilkinson]

Which 2019 AI prediction do you have your money on? https://t.co/X62rw5y4Fk

[Keith Wilkinson @keithdwilkinson]

Looking to improve your #fieldservice operations? We’ve compiled a list of outdated practices you may want to consider leaving behind in 2019. Read our blog to learn more: https://t.co/Hp7GoVeqM7 https://t.co/oecfgOSy6N

[Keith Wilkinson @keithdwilkinson]

Don’t underestimate the role your customer plays in determining the quality of their experience. Learn why you should be measuring customer #effortscore and how to address the rising #KPI in your organization: https://t.co/oc7xgVGY6j #fieldservice https://t.co/fhq9CIQ0g8

[Keith Wilkinson @keithdwilkinson]

This Thanksgiving we are grateful for our customers! We welcome @ShawInfo, @TeleCentroAR, @Lattelecom & @BHTelecom to our global network and look forward to their continued innovation in the #communications field: https://t.co/pAaW9EJLtb https://t.co/xHDqcflt2e

[Keith Wilkinson @keithdwilkinson]

Steve Smith, VP of Strategic Industries at Click provides five tips for managing change and #digitaldisruption in your #manufacturing process brought on by new technology and higher #customerexpectations. Learn more: https://t.co/tjUYGRVDtw #fieldservice https://t.co/YNnMRwtayI

[Keith Wilkinson @keithdwilkinson]

According to #Gartner, #customereffort is the strongest driver of #customerloyalty. Improve your #telecom customer effort score & delight customers by using these 3 tips provided by Steve Smith, VP of Strategic Industries at Click: https://t.co/wniMBD5SZO https://t.co/65Oi8fcfbx

[Keith Wilkinson @keithdwilkinson]

Get the most value out of your new #fieldservice management software by identifying your key performance indicators (KPIs) before getting started. Here are 3 high-priority #KPIs for new FSM solutions: https://t.co/cUIqOugdTU https://t.co/K5VhUe5byN

[Keith Wilkinson @keithdwilkinson]

Excited to announce that leading UK #facilitiesmanagement company, @mitie, has chosen @peacockuk to implement Click’s scheduling solution, Field Service Edge. Learn more: https://t.co/ME0cbVR7uO #fieldservice https://t.co/MbNud5dtAf

[Keith Wilkinson @keithdwilkinson]

The #fieldservice industry is rapidly changing, due to ongoing advancements in field service management technology. Learn how #artificialintelligence (AI) is having a major impact on this growth: https://t.co/OV4TBq5z3i https://t.co/IsBp8aJCQR

[Keith Wilkinson @keithdwilkinson]

Learn how to close the gaps between what’s planned and what actually happens within your service organization. Read our blog for a dose of reality when it comes to managing the unpredictable in #fieldservice: https://t.co/HzhqCCgtdV #fsm https://t.co/OjOpWOB8wE

[Keith Wilkinson @keithdwilkinson]

The journey of a #fieldservice customer has five distinct stages, and, ideally, the customer’s satisfaction grows from one stage to the next, with frustration decreasing. Read our blog to learn how: https://t.co/lQp07ze4ju https://t.co/2IiO2FptEw

[Keith Wilkinson @keithdwilkinson]

#Customereffort is the strongest driver to #customerloyalty. Steve Smith, VP of Strategic Industries at Click, explains in MyCustomer why customer effort is a key #KPI: https://t.co/KqcDgKd5H7 #fieldservice https://t.co/fkkIur4YCs

[Keith Wilkinson @keithdwilkinson]

Learn how to tackle three major #fieldservice challenges #utilities organizations are facing. Read our blog by Steve Smith, VP of Strategic Industries at Click: https://t.co/LCkVK38eMF https://t.co/N5A53nSFvn

[Keith Wilkinson @keithdwilkinson]

Insurance organizations. Learn how mobile #workforcemanagement solutions can help increase loss control rep productivity and efficiency, reduce #operationalcosts, and improve #customersatisfaction: https://t.co/1wmoB38ld1 https://t.co/mTUSKCCGmn

[Keith Wilkinson @keithdwilkinson]

#Insurers who offer claims adjustment are facing elevated #customerexpectations and visibility and efficiency challenges scheduling adjusters in the field. Learn how mobile #workforcemanagement solutions can help: https://t.co/5zKdJE62C6 https://t.co/VK3Vcy6CuP

[Keith Wilkinson @keithdwilkinson]

Improving overall #customerexperience is a top strategic priority among communication firms. Stand out from your competition. View our infographic on 4 ways predictive #fieldservice solutions can help: https://t.co/2SrmYnBggO https://t.co/FlgtDGB4yi

[Keith Wilkinson @keithdwilkinson]

Service centric companies can’t afford to fall short of #customerexpectations. Learn how to improve and shape your #customerexperience vision with these tips from Paul Whitelam, Senior VP of Marketing at Click: https://t.co/OHKM9JthAl #fieldservice #fsm https://t.co/ksv3tKxSua