@MarriottBonvoy the biggest takeaway I have from this is how rude everyone has been. We were going to come back at the end of May for my daughters birthday but I assure you I won’t be using my Marriott Bonvoy card/Marriott again. Lessons on being kind to people should happen. 😞
So I told the guy at @Marriott I had nowhere to go. @MarriottBonvoy manager told me he’d figure it out for me and put me on hold, he transferred me directly to the same RUDE front desk person who turned us away. Sorry, you get to sleep in car with a bunch of kids. 🤷🏼♀️
So @MarriottBonvoy took my reservation yesterday, I drove 4 kids 3.5 hours to the beach. At 12am the receptionist refused to check me in per a last minute change by MYB mayor. Oh did I mention @Marriott customer service did nothing even after knowing we had nowhere to go.