Kerry Ann Duffy

Kent and London Wedding Photographer with an elegant, editorial style. Lover of light and emotion

[Kerry Ann Duffy @kerryannduffy]

@ZARA_Care 2 days later and no reply

[Kerry Ann Duffy @kerryannduffy]

@ZARA_Care Still no refund of £751.97. Zara, your customer service is failing. No human responses, no escalation path, just copy/paste delays. I’ll be continually raising this publicly until it’s resolved.”
Tag: @ZARA @Inditex

[Kerry Ann Duffy @kerryannduffy]

@ZARA_Care Sent

[Kerry Ann Duffy @kerryannduffy]

@jb_marvel @ZARA_Care Thank you so much for that

[Kerry Ann Duffy @kerryannduffy]

@bat_lan @ZARA_Care I’m having the same problem. Customer service does not exist

[Kerry Ann Duffy @kerryannduffy]

@jb_marvel @ZARA_Care I feel at my wits end with mine!

[Kerry Ann Duffy @kerryannduffy]

@jb_marvel @ZARA_Care I’m having the same problem

[Kerry Ann Duffy @kerryannduffy]

@ZARA_Care being told today to wait yet another 48 hours for a response to an issue I raised one week ago. All I’m asking for is to receive my items or have a refund. Blows my mind that such a large company operates in this way

[Kerry Ann Duffy @kerryannduffy]

@ZARA_Care 10 items were missing from my order. I’ve been trying to get this resolved for a week now and no one is helping. I’ve asked for your complaints procedure and been told it’s what’s app. However I’m told every day to wait 24 hours

[Kerry Ann Duffy @kerryannduffy]

@ZARA I’ve tried speaking to you via every channel. Most recently someone hung up on me. I have everything documented. Ultimately I just want my delivery which was due last week. I have sent a DM here, Facebook and what’s app. I still have no resolution. Image of order attached

[Kerry Ann Duffy @kerryannduffy]

@ZARA_Care can someone please respond to my DM’s. I was told that I’d receive a response regarding my refund by the end of today. My return was sent 6th Jan and you still haven’t refunded me

[Kerry Ann Duffy @kerryannduffy]

@sophie_yxx @HelloFreshUK Same problem most weeks for us now

[Joe Lycett @joelycett]

An email to Beckham’s PR. Less than 4 days to go.

#benderslikebeckham 🌈

[Kerry Ann Duffy @kerryannduffy]

@victoriabeckham @VBB_Beauty I’ve placed an order with you last week that I’ve still not received. I’ve tried to chase it up but no reply by email

[Jude Duffy @Judeduffyy1]

Selling a Friday and Saturday ticket for wireless at Crystal Palace #Wireless #WirelessFest #wirlesstickets

[Kerry Ann Duffy @kerryannduffy]

@Twickets wonder if you can help….I’ve sold my tickets on your app but want to check you have correct bank details for me. Can’t find the button for this?…

[Kerry Ann Duffy @kerryannduffy]

@Sonos you took an unauthorised payment from me on 16th May. I’ve called, sent DM’s and emails but still no reply! Appalling service. Please can I have my money back.

[Pandora Sykes @PINsykes]

Everyone should read Sarah Everard's mother's statement - written with heart-breaking fury and grief. (Particularly those people who still believe that it's not dangerous for a woman to walk alone at night in London. Those tweets suck.)

[Kerry Ann Duffy @kerryannduffy]

Ethereal Elegance ✨

Venue - @bradbournehouse
Dress - @pronovias at @amore.brides
Flowers - @distinctlyfloral
Model - @aliceviner
Makeup - @helenleemua
Jewellery - @victorialouiseaccessories @ Bradbourne House https://t.co/45JNMJW3oF

[Jessie Westwood @JessieSorores]

Just had a bride message me, her mother in law has terminal cancer and been told she has a month to live. Her wedding is shortly after 21st June.

Tell me again it’s not important? It’s just a party?

It’s NOT. These people deserve to have their milestone celebration & memories.