kesstio 🍊✨

a learning illustrator & vis dev artist,
Yash ✨
art, books, design, pastels 💫

Reveluv🌹
art ig: @kesstio

[kesstio 🍊✨ @kesstio]

@cromaretail Day 7: Finally recieved my order today after 7 days of compliants and messages with customer service team.

Thanks to social team, they contacted and updated daily, it'd been helpful if process was transparent.

Thank you for all the help in addressing the issue.

[kesstio 🍊✨ @kesstio]

Hi @cromaretail , I ordered Marshall Acton III speakers (Order: TC256182434816) on 25th Sept via Tata Neu. Delivery was due on 25th Sept, but the app still shows that old date. There is no update when it'll be delivered. This has been a really frustrating experience.

[kesstio 🍊✨ @kesstio]

@cromaretail I understand your team is working on this, but it’s now been 7 days.
It’s surprising that there’s still no clear update from your logistics partner, even with tracking systems in place.
At this point, all I’m asking for is a definite delivery date. Cancellation is not acceptable.

[kesstio 🍊✨ @kesstio]

@acshay12 Hey, it appears they cancelled your order. Did you give any permission for it?
If not, it feels so unfair, if someone got a product they really wanted for a decent discount from their site. Just because they can't ship it, they choose to cancel. Loss for us, time and money.

[kesstio 🍊✨ @kesstio]

@YashKothari995 @tata_neu @cromaretail @TataCompanies @delhivery @help_delhivery Same issue, good that you shared it here.
Mine showed it'll be delivered on 25th, 7 days later of hollow promises everyday with no clear update.
Honestly I've never had a worst delivery experience than this one, thank you Croma.

[kesstio 🍊✨ @kesstio]

@mnishantsharma7 @cromaretail Yes, same thing being repeated to me in past 5 days with no real actionable update, just hollow promises. I don't think I'm recommending anyone to ever buy from Croma anymore considering their customer service.

[kesstio 🍊✨ @kesstio]

@cromaretail @cromaretail I recieved a call in morning saying that my order is still with the courier/logistics. Delivery status still shows arriving by 25th September. Nothing changed.
A whole day went, still no clear update when I'll receive my product. It's been 5 days now. Bad experience.

[kesstio 🍊✨ @kesstio]

@AakashC51983644 @cromaretail Same issue man, no idea what these guys are upto. Really frustrating experience from Croma.

[kesstio 🍊✨ @kesstio]

@cromaretail Worst customer care experience, the customer care team is completely clueless. I've been eyeing this speaker for so long and after finally ordering I have to face this. #PoorService #Croma @TataCompanies

[kesstio 🍊✨ @kesstio]

What’s more frustrating is the same speaker is still showing in stock & orderable on your site, while my order is stuck. I’ve been waiting for days with zero clarity this is extremely inconvenient, especially since I have travel plans.

[kesstio 🍊✨ @kesstio]

I raised a service request (C006771144) and was promised a 24 hr turnaround, but no clear update yet. I got a call today, but was told “we can’t say when you’ll get it.”

[kesstio 🍊✨ @kesstio]

@Sanjaygautam16 @cromaretail @CromaSupport @marshallamps @jagograhakjago Even I'm facing the same issue. My product was supposed to be delivered on 25th September. Had raised service request on 26th Sept. They said they're working on it, but still literally no update on the order.

[Fashion Press @fashionpressnet]

指時計ブランド「モコ」文字盤デザイン＆カラーなど“カスタムできる”新作ウォッチ、名入れも可能 - https://t.co/Xb6V27rVzm

[Ibon 🎷🐛 @birdfrogdraws]

Stars brightly shining

[wey @ teuthix on 🦋 @teuthix]

🩸wake up 👹