@SendGridSupport @SendGrid@sendgrid_ops@SendGrid @SendGridSupport @sendgrid_ops
Also we have requested to be connected to the Billing Team and/or a Manager - this has fallen to deaf ears and even though it was promised, it was never actioned.
FYI .@SendGrid - we started a Support Ticket 15 business days ago and all we've been getting is your staff regurgitating basically the same thing over and over again.
Requests to escalate this to a more senior staff seems to be completely ignored... [1/2]
@SendGridSupport @SendGrid@sendgrid_ops I really don't know what to say, your staff has only been repeating themselves after 2 weeks has passed and no solutions offered. How is this "Support"?!
@SendGrid @SendGridSupport @sendgrid_ops [2/2]
... there were promises to connect us to Fraud and/or Billing Department, which end up never happening as the same staff keeps on coming back with the same replies just worded differently.
I just want a solution, it's not too hard!
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