@AmericanAir Can the team on my EP service number see my account as well and help me book using all my true status, credits, etc.? I need to get details on my trip next week, book a trip the following week. When will I see my account finally uptodate with my history and all my previous points
@AmericanAir I have spent over an hour trying to get my account rebuilt due to a fraud issue. I need an escalated contact who can tell me when I will see balances, credits, points, mileage, my status. I have trips to take and more to book and I am helpless right now
@AmericanAir I'm not sure what that means. Use DM for support? Ive been comm with AA the last 2 days already but still cannot book a flight, see my flight next week, use credits, upgrades, or have my EP status affect seat selections or upgrades. I am at a standstill until resolved.
I travel quite a bit and spend lots of time in DCA AA Lounge on connections. However, my fanboy moment today, running into Rob J O' Neil. Great American, Soldier, Author, Speaker, Podcaster, and kind enough to let me shake his hand and say thank you. @AmericanAir@mchooyah
@AmericanAir In addition to the technical issues on one flight, the unfortunate 8 hours of delays and second flight being canceled doesn't make for a good conversation.
@AmericanAir Here's a 100 Year wish. Fix the broken seats, broken wifi, broken electric on the regional jets. It's not occasional, it's frequent and it's frustrating for crew and passengers.
@AmericanAir To be clear, not an issue of performance. Just none at any seat. Seems a little strange to see signage and announcements saying the contrary.
@AmericanAir what does a pass who was offered a 900 voucher for bumping due to a restricted flight need to do to receive it? Its been over a week. Three emails sent to customer service and 45 minutes with my ExPl team. Nada. And my colleague, same flight, not an AA mem, received