Kevin Furlong

Leave The World Behind

[Kevin Furlong @kevv_f]

We are already the #1 service agent, check out what our sales agent will do: https://t.co/Ysud7z9A4w

[Kevin Furlong @kevv_f]

Internally, Fin is resolving over 85% of our support queries.
Now imagine we took the same technology and unleashed it for Sales. What would that do to your pipeline?

Well, you don't have to imagine anymore. We just launched Fin for Sales. More info in the comments

[Kevin Furlong @kevv_f]

Try it for yourself and see how well Fin can qualify you as a prospect: https://t.co/Ysud7z9A4w

[Kevin Furlong @kevv_f]

For the past three years you've known Fin as the #1 agent for resolving support queries. Well, what if it could also be your #1 agent for qualifying leads? Today, it can. Fin for Sales is here. Link for more info in the comments

[Kevin Furlong @kevv_f]

@niamh_od_x

[Kevin Furlong @kevv_f]

@Pipsqueeeek9 He probably thought he was gone so as one last act he tried to throw Katelyn under the bus and confirm the group’s suspicions

[Kevin Furlong @kevv_f]

Phase 3: https://t.co/JbbLNtZ6v8

[Kevin Furlong @kevv_f]

From FAQs to complex flow,
Fin learned fast—it’s on the go.

Now we’ve entered Phase 3’s light,
Where AI gets smarter overnight.

Analyze. Train. Test. Deploy.
No code, just CX joy.

👇 Link in thread

[Kevin Furlong @kevv_f]

Interested in what the best AI Agent on the market looks like? More info here: https://t.co/JbbLNtZ6v8

[Kevin Furlong @kevv_f]

AI Agents have evolved.

Phase 1: FAQs ✅
Phase 2: Complex queries ✅
Now: Phase 3 – Fin becomes self-improving.

Analyze. Train. Test. Deploy. Repeat.

Total control, no code, always getting smarter

👇 Link in comments to see it in action

[Kevin Furlong @kevv_f]

You made it! Your reward is here: https://t.co/JbbLNtZ6v8

[Kevin Furlong @kevv_f]

Improving AI used to feel like surviving the apocalypse.

Now there's Optimize Dashboard:

- Pinpoints where Fin struggles
- Suggests 1-click fixes
- Learns every time
Like Ellie, it gets smarter fast.

👇 Link in comments—no clickers, promise.
#TheLastOfUs

[Kevin Furlong @kevv_f]

No spores, but more info here: https://t.co/JbbLNtZ6v8

[Kevin Furlong @kevv_f]

Topics Explorer is your Joel through the chaos of customer convos.

🧠 AI sorts every chat by topic & sub-topic
👀 Spot trends, catch issues early
🧩 Drill from topic → convo

Finally, no more wandering blind.
👇 More info in thread (watch out for spores).

[Kevin Furlong @kevv_f]

For more tech related poetry: https://t.co/Cr8aPdf5A5

[Kevin Furlong @kevv_f]

Roses are red,
Surveys are flat,
Let’s all agree—
We’re done with CSAT.

AI sees all,
It’s smarter by far,
Scoring convos
Like a CX rockstar.

CS Score > CSAT.
The future of support is here.

👇 Link in thread

[Kevin Furlong @kevv_f]

Read more here: https://t.co/hzGcv3mpsl

[Kevin Furlong @kevv_f]

CSAT it's been fun (kind of). But, the future is here and hint it rhymes with sshmay sshmy.

If you care about all of your customers, not just the ones who fill out surveys, give it a read👇

Link in the thread!

[Kevin Furlong @kevv_f]

Lots more details here, (!warning!) only click if you're ready to have your mind blown https://t.co/Cr8aPdf5A5

[Kevin Furlong @kevv_f]

🚨 Say goodbye to broken metrics.
Meet CX Score – a new AI-powered way to measure every customer convo (no surveys needed).
Scores 1–5 based on resolution, sentiment & service quality.
Real-time, full coverage, finally

👇 Link in thread