When I asked to speak to someone higher up—just to report their nasty behavior—Yetty claimed "there is no one higher." Unchecked, terrible service like this drives consumers away. I need someone from corporate to look into this and reach out immediately. 🧵3/3
Extremely disappointed with @AskCapitalOne & @CapitalOne Travel. I tried to use your price match guarantee for a hotel and received the worst customer service of my life from two supervisors, Megan and Yetty. I’m seriously contemplating taking my business to a competitor. 🧵1/3
Because the price they saw didn't match the hotel’s site, they refused to let me verify it. They literally told me "it doesn't matter what you find," completely brushed me off, and tried to rush me off the phone with a careless, nonchalant attitude. 🧵2/3