@TMobile@TMobileHelp then you guys took money from our refund and applied it to my sisters account without our permission. We have wasted hours and hours trying to get this resolved. You guys make promises but never send us what is owed to us. We need our money!!
@TMobileHelp@TMobile I have been trying to get a refund on our account for over 7 months. We have called and called multiple times, gone into the store multiple times, and have been told numerous times that the funds would be sent to us and it never shows up!!!
@TMobileHelp@TMobileHelp@bbb_us We transferred services to a new carrier but during that transfer period, payments were made that you have been holding since August 2022. We have tried numerous times to get a refund & you agree that we are owed but never send the money!!!!