DMs with @pollen led exactly where the emails have the past 4 months- absolutely nowhere. I highly encourage everyone who has been taken advantage of by @pollen to open a fraud case with their financial institution.
@pollen DM sent. Do not reply with the "unfortunately, due to the ongoing pandemic" message. Really tired of getting that one and not my actual refund promised. Thanks for your time.
@pollen I've interacted via email with your team three different times since the cancellation LAST YEAR. Every reply has been the same generic message stating due to covid refunds are taking longer. It appears your company is poorly managed and simply doesn't have the funds to refund.