Pollen

Vacations & destination experiences designed for you.

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@CryptoNinjaChan Hi, we're sorry to hear of this. Please DM us with your full name, email address, and booking reference. Our team can then look into this for you. Thank you for your patience

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Announcing the lineup for Green Light Gang Malta. Join @50cent, @Akon, @FatJoe, @Heartlesscrew, Jeremih, @RealRemyMa, and more in Malta September 22-26, 2022. Sign up here for updates: https://t.co/o61oT9pTPN

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@itskaychella This was unfortunately a misunderstanding, as we assumed this person was attempting to book We Are FSTVL Mexico (for which you can use a voucher code). We have since deleted this tweet and assisted them further in DMs. Apologies for any confusion

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@mike_manning_ Thanks a lot Mike. We've messaged you in order to provide further guidance with this

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@Iouigi_ @LeonDaviess Hi Louigi, thanks for reaching out. Which experience are you trying to book for?

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@fntasticb4strds Hi, we're sorry to hear of this. Please DM us with your personal booking details (email address, full name, and booking reference). Our team can then look into this for you. Thanks for your patience

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@dangm24 Hi Mark, thanks for reaching out. Please DM us with your email address and booking reference so that our team can look into this for you

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@dudismos Hi Maria, thank you for bringing this to our attention. We can see that one of our agents is assisting you with your inquiry via email. Apologies for the delay. Thanks for your patience while we investigate this further for you.

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@max051232 Hi Max, we apologise for the lack of communication regarding your refund status. Please kindly send us a DM with your booking details, and one of our agents will be able to assist you further. Thank you for your continued patience.

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@NHKL Hi Knanh, thanks for reaching out, and we're sorry to hear you had an issue with your payment processing. When were you attempting to make this booking?

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@saraccrow Hi Sarah, we've contacted you in DMs to assist with this further. Thank you for your patience throughout this process

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@AJR_1998 @BBCWatchdog Hi, thank you for reaching out. We've DM'd in order to assist and resolve this for you. Thanks

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@wrldofchloe @PollenUK Hi Chloe, thanks for letting us know. We have checked and can see that our team have received your recent DMs. They are currently looking into it and will assist you as soon as possible. Thank you for your patience

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@Sith_lorde_ Hi, we're sorry to hear this. Please DM us with your full name, email address, and booking reference so our team can assist further. Thanks for your patience

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@LeonDaviess Hi Leon, thanks for getting in touch. Kindly send us a DM, and one of our agents will happily assist you. Thank you

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@PeterDenyard Hi Peter, we’re sorry you haven’t received your refund yet. Please send us a DM with your booking details, and one of our agents will happily look into this for you. Thank you for your continued patience.

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@CathyMollyMoo Hi Cathy, thanks for bringing this to our attention. Please send us a DM with your booking details, and one of our agents will be able to assist you further.
Thank you for your patience.

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@Tomhard55227064 Hi Tom, thanks for getting in touch. You can book all of our experiences via the link in our bio. We also have detailed FAQ pages dedicated to each. If you'd like further assistance, please send us a DM. Our team will happily help. Thank you