Ben Khan

[Ben Khan @KhanBenKhan]

@Metrolink Over the course of the last four weeks this machine has consistently not accepted debit cards which I’ve documented with photos. Saying this machine works intermittently is about as accurate as saying Caltrans does fast work.

[Ben Khan @KhanBenKhan]

@Metrolink both kiosk machines at Moorpark station not taking debit cards. Must’ve been about a year since I started complaining about your machines being broke… Would be fucking amazing if you fixed them. #dontcare #useless #fail

[Ben Khan @KhanBenKhan]

@Metrolink You say thanks but the machine is still broken. Glad to see you truly value your customers.

[Ben Khan @KhanBenKhan]

@Metrolink Both machines can’t accept debit...same issue I’ve been reporting for 7 months. Kiosk 1 “can’t take debit st this time” kiosk 2 lets you get to enter pin but then goes back to previous screen. 🤦🏼‍♂️

[Ben Khan @KhanBenKhan]

@Metrolink On top of that you now require an account be created to buy a ticket in the @Metrolink app... we don’t need to bring account registration into this... just have machines that work.

[Ben Khan @KhanBenKhan]

@Metrolink Not sure if the maintenance team was ever notified but here we are a week later and the machines are both still broken at Moorpark station. #zerofucksgiven #needsrepair

[Ben Khan @KhanBenKhan]

@Metrolink Thank you for the reply. Steve the conductor was amenable to my getting a ticked at the LAUS kiosk.

[Ben Khan @KhanBenKhan]

@Metrolink It would be super amazing if you took some of the money that we spend on all these tickets and fixed your machines. Can’t but tickets at one because ERROR can’t buy at other because ERROR. Problem at Moorpark stations. Keep managing that bottom line and not fixing

[Ben Khan @KhanBenKhan]

@Metrolink You say this but then when we claim the lyft/uber ride you don’t refund. I’ve been waiting on three lyft rides since October....but hey absence makes the heart grow fonder....I’ll really love my cash if it’s ever actually refunded 🤣

[Ben Khan @KhanBenKhan]

@BurgerKing this song played on @Spotify today and all I could think about was your old TV ad with this as the song...all black background, spinning Whopper, and tight camera angles... #delicious

[Ben Khan @KhanBenKhan]

@Metrolink it’d be great if you could 1.) fix the machines 2.) explain “tact” to the conductor 3.) acknowledge the need for a better customer experience.

[Ben Khan @KhanBenKhan]

@Metrolink Both Moorpark kiosks have issues. Unable to process debit on west machine and printer is bad on 7 day pass for east machine. Conductor had my ticket for validation purposes for 10 minutes today despite it being legit and my having the receipt available as well.

[Ben Khan @KhanBenKhan]

20/20 hindsight...can I go back to high school and ask out a particular girl and never let go? Asking for a friend.

[Ben Khan @KhanBenKhan]

@Uber_Support Is there a number I can call? About to give up on this and move on

[Ben Khan @KhanBenKhan]

@UberEats unable to create account in app and via web. Can someone please help me?

[Ben Khan @KhanBenKhan]

@pandoramusic Why the ads in Spanish? I don’t speak Spanish so maybe you’re losing money because you suck at ad placement. Like 20 ads to 10 songs and the worst part is the ads aren’t remotely relevant. Keep it up guys

[Ben Khan @KhanBenKhan]

Some old man asked me if he could tie my shoes today. He said “C’mon over and put your foot right here”. I declined the offer. #weird #nahbruh

[Ben Khan @KhanBenKhan]

@RiRi17 Stay strong! You got this

[Ben Khan @KhanBenKhan]

#FAV #music My favorite beer and my favorite type of music.....#weekendvibes

[Ben Khan @KhanBenKhan]

@Metrolink That 15 minute delay turned out to be an hour. Thx