Abhilaksh Khurana

[BlockBots @BlockbotsNFT]

#BlockBots x @timesofindia
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[Abhilaksh Khurana @khurana736]

@CoinDCX_Cares This is the screenshot of my sent mails. Hope this helps.

[Abhilaksh Khurana @khurana736]

@CoinDCX Pathetic customer service, not at all efficient. Still waiting on the reversal of my money which was debited in the month of April. Tired of providing all the proof from my end with confirmation of the bank still no response. You are a unicorn now,stop snoozing.@smtgpt

[Abhilaksh Khurana @khurana736]

@CoinDCX_Cares @CoinDCX @smtgpt Hi, I’ve already provided the needful. But as always after a few back and forth emails when i’m asked to provide the documents (which i’ve already shared twice) i get this email in return. Attached!

[Abhilaksh Khurana @khurana736]

@CoinDCX_Cares @CoinDCX @smtgpt Yet another email received this morning. Please arrange a call from the customer service, clearly there is an issue with either side or please share another ID so that i can send the required documents AGAIN.

[Abhilaksh Khurana @khurana736]

@CoinDCX_Cares @CoinDCX i was asked not to raise any complaint after the first ticket as they were trying to resolve internal issues. But lately after messaging @smtgpt i received an email from your team. Sent her all the proofs and then i receive another email. Screenshots below

[Abhilaksh Khurana @khurana736]

@CoinDCX_Cares This is what i get everytime i’m asked for proofs.

[Abhilaksh Khurana @khurana736]

@CoinDCX_Cares @CoinDCX Despite sending you the proofs (as asked few days ago) i get reverted saying you didn’t respond and now we’ll prepare a ticket closure, Seriously? Yesterday I intentionally forwarded it twice to avoid such hassle/confusion but i guess you need to fix your system. @smtgpt

[Abhilaksh Khurana @khurana736]

Learn from Wazir, their system had an issue too but never debited amount till date however it shows under processing in the app.

[Abhilaksh Khurana @khurana736]

@CoinDCX @smtgpt @nrjkhandelwal @WazirXIndia @BuddhaSource
Do you really think with this is kind of customer service you can retain a customer? I’m waiting on my money which you guys have debited from my account since 24th April 2021.

[Abhilaksh Khurana @khurana736]

@CoinDCX @smtgpt @CoinDCX @nrjkhandelwal I’d appreciate if you guys tell me the status of my money which was to be credited in my account from last 40-45 days.

[Abhilaksh Khurana @khurana736]

@smtgpt @CoinDCX @nrjkhandelwal Apparently CoinDCX has my money over a month now and nobody from the customer service care to reply you back. After raising complaint ticket more than 3 times this is what i get in email. Notifying me for the upcoming schedule upgrade.

[Abhilaksh Khurana @khurana736]

@shubham38233272 @smtgpt @CoinDCX @nrjkhandelwal I transferred the amount last month on the 23th April and it still doesn’t reflect. Although its been debited from the bank account.

[Abhilaksh Khurana @khurana736]

@CoinDCX @smtgpt @nrjkhandelwal Please resolve this immediately.

[Abhilaksh Khurana @khurana736]

@CoinDCX Just a reminder today marks 36 days. When will I receive my money? Is this a joke, keeping your clients money for over a month without any solid reason/issue. I could’ve invested this amount all this time.

[Abhilaksh Khurana @khurana736]

@captainkanishk @smtgpt @CoinDCX I’m still waiting on it. Today marks 31 days of them still having my money.

[Abhilaksh Khurana @khurana736]

@captainkanishk @smtgpt @CoinDCX Has it been resolved?