@British_Airways BA587 cancelled from Milan Malpensa. Currently on hold for 55 minutes and in a queue of 300-400 people with no British Airways rep on the ground to support. Can we reclaim hotel costs if we book ourselves for tonight?
@British_Airways Hi Georgia, yes please. We have been offered a flight from Milan Malpensa on Thursday night but we are hoping to rebook for an earlier alternative tomorrow - how can we do this without phone lines or live chat being available
@British_Airways Your complaints page cannot help with the rebooking process. How about resolving the current situation and providing us with a suitable alternative flight!
How can we contact someone to find us a flight home today? Phone lines and live chat are proving pointless so far
@British_Airways@British_Airways Stellar work. Replacement flight is in 2 days. We finally arrive at our hotel 6 hours after the flight was cancelled and you've only booked us a single night. We are having to pay for an extra night. Couldn't make it up
@British_Airways@British_Airways completely cast aside because there is STILL no British Airways rep on the ground to support. Been asked to step aside whilst other airlines are prioritised for hotels, despite our replacement flight being in TWO DAYS!!!
The internet is amazing.
This author spent 14 years writing a book. Barely any sales in the last decade. His daughter makes ONE TikTok..and it gets 36M views.
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