Kimberley Brennan

Senior Strategy Consultant, Customer Strategy.

Striving to supercharge the three most important KPI's - Customer Happy, Associate Happy, Business Happy.

[Kimberley Brennan @kimbrennan]

@AskSuzyBiz would love to ask you but you won't let my https://t.co/lBHi4FZ3Gg email, as a professional consultant, book a demo. #BusinessFail

[Kimberley Brennan @kimbrennan]

@united This is a lame excuse. You may save yourself time at the gate but you do so at the sacrifice of CUSTOMER CONVENIENCE and the loss of customers who choose convenience. You make ME spend more time because you can't solve this issue.

[Kimberley Brennan @kimbrennan]

Wow. People who DON'T check bags are not allowed to check in without going & talking to someone at the airport? #UnitedAirlines #BadCustomerExperience @united Please fix this. Why am I inconvenienced for being an easy customer?

[Kimberley Brennan @kimbrennan]

@united Really guys? I'm a loyal customer who puts a bag under her seat for convenience and you remove that convenience by making me check in AT THE AIRPORT? #LoyaltyFail #FixThis #IFlyOutTomorrow #TheresStillTimeToMakeThisRight #BadCustomerService

[Garth Brooks @garthbrooks]

SURPRISE! Meet me @IndySF at 5:30 pm for a free #ManAgainstMachine listening party (Yes, really!) -love, g

[Kimberley Brennan @kimbrennan]

@garthbrooks @indysf oh yes. First in line.

[Kimberley Brennan @kimbrennan]

So I dumped ice water on my COO today. Seemed like a good idea at the time. https://t.co/U93Leay7TA #ALSIceBucketChallenge #peets

[Kimberley Brennan @kimbrennan]

Learning how to be a barista's hard work. I give myself a c- on presentation. #peets

[Kimberley Brennan @kimbrennan]

@ateliercrenn I had one of my very best meals with you. Thank YOU!

[Kimberley Brennan @kimbrennan]

@ryanschram especially since I'm a talker, right? ;-)

[Kimberley Brennan @kimbrennan]

@ryanschram ha!! Sorry. My password was lost. My old eprizers helped me retrieve this week so I'm back in action! ;-) (better late then...?)

[Kimberley Brennan @kimbrennan]

@MWysong55 too funny! I lost my password for a while and just saw this. Drop me a line and fill me in on what's new!

[Kimberley Brennan @kimbrennan]

Still trying to wrap my head around this: "Consumers check their cell phone an average of 150x a day." Say what? (As I tweet. ;-))

[Kimberley Brennan @kimbrennan]

Very cool to see the ginormous brains of Google used for good... Of course this will allow them to collect data on t…http://t.co/IKZoy3aGTI

[Kimberley Brennan @kimbrennan]

Just heading home after a great day spent with a fantastic and eclectic group of fellow data geeks at the first Marketing Analytics Collect…

[Kimberley Brennan @kimbrennan]

Spring Fling! 25% Off Your Total Purchase In Store & Online (expires May 19th, 2013) http://t.co/NZussxlamv

[Kimberley Brennan @kimbrennan]

Very cool and USEFUL application of technology.
http://t.co/gLYZrlpmkP

[Kimberley Brennan @kimbrennan]

Good quick read on how to build true loyalty in a market that's inundated with loyalty programs. http://lnkd.in/XuqkWg

[Kimberley Brennan @kimbrennan]

Love it. Playful, like the brand and their consumers... I mean who doesn't love a good EE hunt? http://on.mash.to/gc3A1m

[Kimberley Brennan @kimbrennan]

60% of Canadians agree #loyalty programs increase likelihood they'll continue doing business with certain retailers http://bit.ly/h2A4Sb