⚡Anonymouse 🇮🇳

Journalist, storyteller, lifelong reader.

[Anush Lakshmanan @anush100]

A cautionary tale about @urbancompany_uc and how a publicly listed company handles damage claims.

Booked their technician (Sanju Kumar) to install a Luminous inverter at my home in Bangalore. Routine job. Should've been 2 hours.

Invoice no: UCIC260004101947
Complaint no: 69f362690db9530026fe28d7

Instead of a standard install, he opened the main switchboard and worked with MAINS LIVE violating the most basic electrical safety rule. Phase-neutral cross-connection caused a ~280V surge through my home wiring.

Within minutes:
• Geyser circuit dead - Approximation given is around 12,000 to fix
• 55" Smart TV motherboard fried, panel and screen damaged - looking at full loss ( Rs 48,000)
• Apple TV completely destroyed (₹14,900 replacement)
• Home electrical wiring compromised (Assessing currently)

The moment Sanju Kumar realized he'd damaged the geyser, he packed up and LEFT mid-job. Inverter still uninstalled. No fix. No apology. No accountability.

Had to hire a different electrician the next day to fix the wiring he broke out of my own pocket.

Filed formal complaint with UC. Specifically requested a SENIOR technician for independent damage assessment.

UC's response? They sent SANJU KUMAR BACK. The same person who caused the damage. To "take photos" of his own work and walk away.

He showed up, photographed the damage he caused, left without resolution. No claims process opened. No callback.

When we asked UC for a complaint ID, it took multiple follow-ups and a manual download of a tax invoice to extract any documentation. They were not proactive in issuing one almost as if to avoid creating a paper trail.

3 sleepless nights. ₹40,000+ in documented damages. Complete radio silence from UC corporate after that.

@urbancompany_uc @abhirajbhal @raghavchandra @varunkhaitan — your company is publicly listed now. Retail and institutional shareholders are watching how customer grievances are handled.

Is THIS the customer experience model investors signed up for?

1. Technician violates basic electrical safety
2. Damages multiple appliances and home wiring
3. Walks off mid-job when he realizes his mistake
4. Same technician sent back to "investigate" his own damage
5. Customer chases for documentation that should've been auto-generated
6. Then gets ghosted

Listed companies are held to a higher standard of corporate governance, customer protection, and grievance redressal. SEBI compliance and investor disclosures aren't just about quarterly numbers they extend to how the brand treats its customers.

This isn't how a publicly listed company should operate.

Asking for:
1. Independent senior technician (not Sanju Kumar) to assess damage
2. Compensation for documented damages: ₹90,000+
3. Formal acknowledgment of complaint 69f362690db9530026fe28d7
4. Process review — no customer should have to extract their own complaint ID
5. Public clarification on UC's damage claims SOP

Have all invoices, technician's diagnosis report confirming overvoltage cause, photos, timestamps, and WhatsApp records.

please be careful. If a clearly documented case is handled this way, imagine the cases without paper trails.

Consumer forum filing prepared if there's no response in 48 hours.

[⚡Anonymouse 🇮🇳 @kingamit]

@awsdevelopers AWS

[⚡Anonymouse 🇮🇳 @kingamit]

@AshwiniVaishnaw This is Pure scam by IRCTC. When Train is late by 3 hours and i didnt travel on train still Rejecting the refund saying TDR not file within actual departure. Pure Nonsense !!

[⚡Anonymouse 🇮🇳 @kingamit]

Still same hardly 1 network bar for airtel either fix this asap or we all gonna port @airtelindia

[⚡Anonymouse 🇮🇳 @kingamit]

I have registered your complaint and the reference number is CLCNF3WST20251214607163. Let me assure you that the issue will be resolved within 08:00 PM on 29-12-2025.despite this network in my area is not proper..call drop and hardly 2 bars network @airtelindia @Airtel_Presence

[⚡Anonymouse 🇮🇳 @kingamit]

Airtel your network is getting worst day by day in our area despite having loged complaint in your system yet there is no sign of any improvement.complaint and the reference number is CLCNF3WST20251214607163 pin code 400099 @airtelindia @Airtel_Presence @airtelnews

[⚡Anonymouse 🇮🇳 @kingamit]

I have been sitting all week to book Tatkal tickets ..its been a week, and I am unable to book a single Tatkal ticket. This is such pathetic experience nowadays with IRCTC website. getting harder to get tickets and travel. Hoping this gets normalised soon. @AshwiniVaishnaw

[⚡Anonymouse 🇮🇳 @kingamit]

@rustybrick @JoyanneHawkins Not true at all, we lost almost 250+ reviews, and yet there is no response from google business support.

[⚡Anonymouse 🇮🇳 @kingamit]

Gmb,I am writing to follow up on Case ID: 4-0591000040596 regarding the sudden disappearance of multiple customer reviews from our Google Business https://t.co/Q90zPULA0v has been some time since the case was opened, and we have not received any update @GoogleMyBiz

[⚡Anonymouse 🇮🇳 @kingamit]

No cleaned washroom also flush is not working for train no 22659 ...also ac is weak no proper cooling
pnr 4224251698 seat a1/25 @RailMinIndia @WesternRly @RailwaySeva @AshwiniVaishnaw

[⚡Anonymouse 🇮🇳 @kingamit]

@cem_hasoglu puzzly

[⚡Anonymouse 🇮🇳 @kingamit]

@s_r_khandelwal Raining in andheri east !!

[⚡Anonymouse 🇮🇳 @kingamit]

@rushikesh_agre_ again heavy rains started in andheri east along with TS⛈️⛈️

[⚡Anonymouse 🇮🇳 @kingamit]

@rushikesh_agre_ Prediction for tomorrow's game at Wankhede? will rain tmrw?

[⚡Anonymouse 🇮🇳 @kingamit]

@rushikesh_agre_ Raining heavily in andheri east

[⚡Anonymouse 🇮🇳 @kingamit]

@rushikesh_agre_ Very dusty storm here in andheri est along with lightning

[⚡Anonymouse 🇮🇳 @kingamit]

@EurekaForbes If not attended by the next 1 hour, I am going to throw your aquagaurd in the garbage box. such a pathetic service all the time I have to contact customer care for service

[⚡Anonymouse 🇮🇳 @kingamit]

@EurekaForbes
Service request no-CM30042549909428
Despite not attending call your professional made service started. There is no one showed up at my house yet.kindly request your technician yo attend call inmediatey

[⚡Anonymouse 🇮🇳 @kingamit]

@akshaytaxman @egovernanceggp @PMOIndia They are refunding the complete amount Kindly visit the cancellation for cancellation URL
https://t.co/WB1CcGUn4s

[⚡Anonymouse 🇮🇳 @kingamit]

@mybmcWardKE @mybmc
Mosquito nuisance around safalya soc sahar road chakala andheri east 99.
Pls do fumigation for Mosquitoes and prevent dengue.