09

[09 @kingdingus3]

@giffgaff I ordered a new phone on Tuesday (with next day delivery) moneys gone from my account but no updates from you apart from the order received email. Contacted an agent who replied once then has given me no further updates. Is there any way to get an update or response?

[09 @kingdingus3]

@Se_Railway Will the highspeed train be running as normal tomorrow morning (7am-ish) or will there be delays?

[09 @kingdingus3]

@Se_Railway Hi, I bought an open return ticket but have split a drink on the return part and it's slightly turned to mush. Is it possible to get a replacement? What can I do?

[09 @kingdingus3]

@Se_Railway I'm in Hastings and need to get to London. I could drive to Ashford or Brighton, what's the best option?

[09 @kingdingus3]

@optivohomes I think the picture is pretty self explanatory. Clearly this needs to be improved.

[09 @kingdingus3]

@optivohomes this is so depressing.

[09 @kingdingus3]

@SW_Help 1) you need more spare drivers
2) you need to communicate with the customers on the platform

It's a branch on a track, it's not that hard to deal with, there's no reason for us to all be crammed on a delayed train hours later

[09 @kingdingus3]

@SW_Help we were all told to get off the 18:30 going to Guildford and told to get the 18:45 as no driver was available. We've just sat here and watch it left! I was meant to be home at 18:32 and we've only just left London. Absolutely useless

[09 @kingdingus3]

@SW_Help Now it's saying that I need a keycard to buy a ticket or select another delivery option... but there are no other options available? Can I not just order a paper ticket to collect tomorrow?

[09 @kingdingus3]

@SW_Help I want to book a 1 week season from Haslemere to Waterloo. I'm being offered these two options which appear to be exactly the same but different prices? Which one do I need?

[09 @kingdingus3]

@SW_Help So if I don't want a travel card I should just get the £116 ticket?

[09 @kingdingus3]

@SW_Help Is the £140.90 option Haslemere to London plus travel card? But that just isn't listed or mentioned for some reason? Can you just help me - you must be able to see what the difference is between those two tickets? I don't want to wait all night for an agent to be free.

[09 @kingdingus3]

@SW_Help @SW_Help I can't see live chat on your website? Can you just let me know what the difference is between the two tickets? Can you please help?

[09 @kingdingus3]

@SW_Help It's just one of two tickets. I need to go from Haslemere to Waterloo for a week, which ticket should I buy? Why's it so confusing!!??

[09 @kingdingus3]

@Se_Railway Yeah I know, I'm at the station waiting. I'm just in awe that I'm still getting delayed from a tree that fell on a track this morning

[09 @kingdingus3]

@Se_Railway Charing cross to Hastings. It took me 5 hours to get in this morning!

[09 @kingdingus3]

@Se_Railway Jesus, a branch falls on a track 8 hours ago and somehow my trains still delayed. @Se_Railway are you trying to crush our will to live?

[09 @kingdingus3]

@NetworkRailSE @Se_Railway It baffles me that on a line surrounded by trees there appears to be no protocol for dealing with a tree on the track. I've been traveling 4+ hours to get to London and I'm not even close. The meagre delay repay refund doesn't make up for the lost hours. No wonder everyone drives

[09 @kingdingus3]

@Se_Railway @NetworkRailSE @SouthernRailUK Of course I decided to travel otherwise I wouldn't be stuck at Tunbridge Wells! I want to know when the trains leaving/when I'll get to London?

[09 @kingdingus3]

@Se_Railway @NetworkRailSE @SouthernRailUK @ArrivaKent Are trains running from Sevenoaks then?