@ClarionSupport I have also been in contact with our local MP who will be helping us with the issue, so please prioritise it your end to avoid further issues
@ClarionSupport hi can you explain why you've allowed a family to rent a flat without any running hot water. They're not native English speakers and haven't been able to secure a satisfactory response from you. They have just moved into Dethick Court in E3.
@ClarionSupport Hi Dominic, this is now the third time Clarion have asked me for this information. If you read our previous correspondence you will find it. The tenants (my neighbours) have repeatedly called your contact centre so you will be able to check the file for issues at Flat 5
@ClarionSupport@HousingOmbuds@guardian@Uma_Kumaran Clarion, please explain why this hasn't been sorted in over a month. You occasionally reply and suggest you'll be looking into it but then no resolution ever. I have submitted a formal complaint with the ombudsman now so it'll be way cheaper for you to fix it quickly. Despicable
@ClarionSupport@HousingOmbuds@guardian@Uma_Kumaran They are a vulnerable family and a brand new tenant, they need someone to help them. I've tried but Clarion are a NIGHTMARE to deal with which is why I would like my MP to apply pressure! Please help us
@ClarionSupport Hi Dominic. I've provided you with the relevant address twice (refer to the previous messages) so this is enough to sort the problem today. I will be contacting the Guardian, the ombudsman and our local MP again if this isn't sorted. Thanks
@ClarionSupport I'm sure if you check your records you'll be able to identify them. They are very distressed and also have children. If I need to escalate this with the ombudsman or press then I will. Please help them!
@ClarionSupport Hi, thank you for your response. They live at Flat 5, Dethick Court, Ford Road, E3 5PQ. They have already submitted a complaint and Clarion's response has been wholly inadequate in that you're only sending someone at the end of the month. They need someone ASAP.
It's one thing where the hot water system breaks, but they haven't had any since day one of their tenancy this month. Terrible service. Please sort it out ASAP