@lufthansa@lufthansa Many thanks for your update and clarification Ella. A widespread communication informing us of the backlog and delays would have been appreciated.
First @lufthansa lost our luggage for 5 days and now they won’t respond to our emails for reimbursement which we were promised by their staff! Poor form, from what we thought was a credible airline @staralliance#disgruntled#outofpocket
Rang @lufthansa today where I was to reach a customer assistant in less than 20 minutes...it has almost been 2 hours and no answer and no update. #frustrating#expectedmore