@Decathlon I have serious issues with your return services. It's been more than 3 months and I haven't got my return money even though I tried contacting 2 of your stores in noida and greater noida more than 100 times..what kind of service is that? Please answer
Here are the proofs of my complain and their response. This is totally unacceptable. I even asked them to confirm with the restaurant once they are available but they were still not helping with anything. They just said they can't do anything. Is this the way you treat customers?
This is regarding my order from zomato #6018156881
I had ordered burger and other food items from burger King through zomato app, I complained to them regarding the missing item in my order of "chocolate mousse cup" @zomato@zomatocare#Zomato#zomatocare#zomatofraud
This isn't a matter of a small amount. I didn't receive the product and didn't get the refund as well. The customer is ordering via zomato so any concern or issue should be resolved by zomato customer care.
I would want my forward shipping cost as well as the RTO charges to be refunded.
Your customer service is of no help to anyone, they don't have any contacts to how to resolve any kind of issue
@ShiprocketIndia@ShiprocketCare@XpressBees_IN 5/5
This is regarding my shipment from Shiprocket, AWB No.- 141123421654997.
Status showed that the customer refused the parcel. But customer didn't receive any call from delivery guy or from the courier office for parcel delivery. @ShiprocketCare@ShiprocketIndia@XpressBees_IN 1/5
Without making any attempt to deliver the parcel they simply updated the status as "customer refused". And even contact details aren't provided so that atleast we can call the delivery boy directly and resolve if any issue.
Please look into this matter.
4/5
Now I want to cancel the shipment since I'm not available now at the given pickup address but there is no option for shipment cancelation.
Please look into this matter and resolve my issue ASAP. #shiprocket#shiprocketcare#kerryindev@ShiprocketCare@ShiprocketIndia @kerry_indev
or called and they updated the status as " parcel not ready with vendor". Now I'm unable to cancel the shipment since it's status is showing "out for pickup".
Parcel didn't get picked up and my money also got wasted. 2/3@ShiprocketCare @ShiprocketIndia @kerry_indev
This is regarding my order shipment from shiprocket, AWB No. AIR0471152
I tried calling their number for pickup but no one was answerable, received a message "out for pickup" at 3:15pm but the pickup guy did not attempt a pickup 1/3 @ShiprocketCare@ShiprocketIndia @kerry_indev
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@ShiprocketIndia has seriously disappointed me. First they didn't deliver my shipment and kept in their office for 7days, then without any reason initiated an RTO of the shipment. Even after all this, they did not deliver the RTO parcel. @ShiprocketCare
AWB no. 141123414372937
My shipment was in their office since 6-7 days and they did not deliver it. Now initiated RTO and deducted the rto charges because they failed to deliver the parcel. And now I will have to again pay for the shipping cost. @ShiprocketCare@ShiprocketIndia@XpressBees_IN
Talked to their customer support on call and they also don't have any idea. They just forward the complain to I don't know who. Till date they have not resolved any of my issue. This one is getting out of hand.