Harish

Music Loverr..Music is Life..!!!

[Harish @kirikera91]

@TataMotors @tata_cars

I’m writing this review 16days after the test drive experience and what started as excitement has turned into complete frustration..

Jasper Tata Motors - Secunderabad

After the test drive, I decided to purchase the car in this branch. I went to the showroom to book it on Sep 25th. They said that the color that I wanted was readily available and they rushed me to complete the booking. They said if I complete the booking within end of Sep, they would offer me good discount. So I closed the booking on that day itself. I told them I would be taking the delivery on Sep 30th or Oct 2nd and they were okay.

Now the pain starts. The sales person called me on Sep 27th stating that the vehicle that was ready failed PDI( Pre Delivery Inspection) and they had to order another car. The sales person said that it would take max 7-10 days for the car to get delivered. I was utterly disappointed as I wanted to take the delivery for Dussera. I said I was okay to wait for 7 days. After 7 days, on October 4th, I called them for an update and they said vehicle is not yet allocated. I called them again on October 7th asking for an update and they said its the same state. Then I visited the showroom on October 8th and had to speak to the branch manager. I specifically told him that I would like the delivery to happen at any cost on October 15th. He spoke to the sales person and understood the situation. He promised that we can take the delivery on the mentioned date. Since that day, I’m asking for an update daily and they just say it is not yet billed. We have sent an email on priority to get it billed. Till today it remains the same. I’m not taking their names now but if I don’t get the delivery done on 15th, then I will add all the names to this review.

Every time I need to call for an update. No one from the showroom calls me to inform anything. They have made me false promises and this is utterly painful experience I’m having with Tata even before purchase of the car.

Tata, this is not the kind of trust or customer experience buyers expect.

The 2 stars also has been gives only for the sales person who treated us so well and had v positive vibe.

[Harish @kirikera91]

@zomato This is NOT about the money. It’s about the complete lack of accountability and the unacceptable way this situation was handled.

My wife was travelling by train. I placed a Zomato order for Garlic Bread nearly 2 hours before the scheduled departure, specifically so
It

[Harish @kirikera91]

@deepigoyal

[Harish @kirikera91]

I expect this to be properly investigated , including the delivery status, the support chats, and why an undelivered order was marked as delivered.

[Harish @kirikera91]

Three support interactions.
No accountability.
No meaningful resolution.
An order that was never delivered marked as DELIVERED.
And a support chat closed without my consent. @zomato @zomatocare

[Harish @kirikera91]

I contacted Zomato again. This time, Hikmat gave me essentially the same explanation and offered a promo code.

I DON’T WANT A PROMO CODE.

This isn’t about the money. It is about the principle and the complete lack of ownership. @zomato @zomatocare

[Harish @kirikera91]

And then came the most ridiculous part:

The order was subsequently marked as DELIVERED.

Delivered WHERE? Delivered TO WHOM?

My wife was already on a departing train. She never received the food and ended up not having her dinner @zomato @zomatocare

[Harish @kirikera91]

Instead of resolving the issue, she eventually closed the chat saying:

“Since I’ve shared all the available updates and resolutions from my end at the moment, I’ll now proceed with closing the chat.”

She closed the chat without my permission.@zomato @zomatocare

[Harish @kirikera91]

The order status was STILL showing “Order will be picked up shortly”, even though the train had already departed at 8:20 PM.

Sharadha repeatedly told me she couldn’t process a refund until Domino’s confirmed it.@zomato @zomatocare

[Harish @kirikera91]

I placed and paid for the order through Zomato. If Zomato has no accountability for an order placed through a restaurant on its platform, why is that restaurant onboarded in the first place?

At around 8:45 PM, I requested a refund @zomato @zomatocare

[Harish @kirikera91]

I contacted support again and spoke with Sharadha. Her response was:

“As the order is directly from Domino’s and they have their own delivery partners, we don’t have any control over it.”

Seriously?

[Harish @kirikera91]

I explained the situation, but was asked to wait until 8:20 PM for the order to arrive.

I waited. The train departed. The order still hadn’t arrived. @zomato @zomatocare

[Harish @kirikera91]

The train arrived at Secunderabad Railway Station at 8:15 PM, but the order had still not been delivered.

I tried calling the restaurant multiple times, but the calls disconnected saying the number did not exist.

At 8:12 PM, I contacted Zomato support and spoke with Nishu

.

[Harish @kirikera91]

@tata_cars I would like to update that the team was able to arrange the vehicle and finally I saw my car today. PDI was completed. Now I planning for delivery. Thank you everyone!

[Harish @kirikera91]

@TataMotors @tata_cars

I’m writing this review 16days after the test drive experience and what started as excitement has turned into complete frustration..

Jasper Tata Motors - Secunderabad

After the test drive, I decided to purchase the car in this branch. I went to the showroom to book it on Sep 25th. They said that the color that I wanted was readily available and they rushed me to complete the booking. They said if I complete the booking within end of Sep, they would offer me good discount. So I closed the booking on that day itself. I told them I would be taking the delivery on Sep 30th or Oct 2nd and they were okay.

Now the pain starts. The sales person called me on Sep 27th stating that the vehicle that was ready failed PDI( Pre Delivery Inspection) and they had to order another car. The sales person said that it would take max 7-10 days for the car to get delivered. I was utterly disappointed as I wanted to take the delivery for Dussera. I said I was okay to wait for 7 days. After 7 days, on October 4th, I called them for an update and they said vehicle is not yet allocated. I called them again on October 7th asking for an update and they said its the same state. Then I visited the showroom on October 8th and had to speak to the branch manager. I specifically told him that I would like the delivery to happen at any cost on October 15th. He spoke to the sales person and understood the situation. He promised that we can take the delivery on the mentioned date. Since that day, I’m asking for an update daily and they just say it is not yet billed. We have sent an email on priority to get it billed. Till today it remains the same. I’m not taking their names now but if I don’t get the delivery done on 15th, then I will add all the names to this review.

Every time I need to call for an update. No one from the showroom calls me to inform anything. They have made me false promises and this is utterly painful experience I’m having with Tata even before purchase of the car.

Tata, this is not the kind of trust or customer experience buyers expect.

The 2 stars also has been gives only for the sales person who treated us so well and had v positive vibe.

[Karthikeyan K @KarthikeyanK144]

@shrutz11 @TataMotors @tata_cars Even booking confirmation mentioned delivery expected within 3weeks. Before posting here I had raised a ticket via customer care. 3 different managers spoke but there was no clear information when vehicle will get allotted. Guess no proper communication between TML and dealer.

[Harish @kirikera91]

@tata_cars Ok Team. I’m still waiting @tata_cars

[Harish @kirikera91]

@tata_cars @tata_cars When can I expect a callback?

[Harish @kirikera91]

@tata_cars Lets see

[Harish @kirikera91]

@tata_cars I’m still waiting and there is no update yet @tata_cars

[Harish @kirikera91]

@tata_cars I’m waiting @tata_cars