Hi @THORPEPARK I dislocated my knee the evening before I was due to come to Thorpe Park. Been told my friend and I both need to pay ยฃ5 to change the date on the ticket.. Feels a little unfair given my circumstances... Anything you can do to help at all please?
@Virgin_TrainsEC I'm on the 18:19 from KGX which was involved in the fatality. The train manager has been brilliant. In a situation that everyone dreads, he's done what he can to keep us all informed. Thank you.