John K

Using @Twitter as an amazing tool to escalate and find solutions to customer service issues that I come across each time.

[John K @kjohnv]

@turbotax Can you please respond to my question from yesterday? Check your DM @TeamTurboTax

[John K @kjohnv]

@Zurich I have completed the form. Hope to see some actions from your side soon.

[John K @kjohnv]

Really disappointed with the customer service and handling of my travel claim by @Zurich after going back and forth for more than 6 months. It was a bad choice for me to opt for #Zurich as a insurance option for my @CostcoTravel need. @Costco #customerservicefail

[John K @kjohnv]

Really disappointed with the customer service and handling of my travel claim by @Zurich after going back and forth for more than 6 months. It was a bad choice for me to opt for #Zurich as a insurance option for my @CostcoTravel need. @Costco #customerservicefail

[John K @kjohnv]

@fast_claim52007 Good try LOL

[John K @kjohnv]

@ZurichNA would not pay a travel claim because @FlyFrontier is unable to provide a reason for the flight cancelation the other day. What is the point in purchasing travel insurance? #customerservicefail

[John K @kjohnv]

@ZurichNA @Zurich Very disappointed with the outcome of the claims processing. What is the process to escalate this? #CustomerServiceFail @ZurichNA @Zurich

[John K @kjohnv]

@Zurich Why does it take months for you to process a trip delayed claim even after providing all the information?

[John K @kjohnv]

@ZurichNA @Zurich @Costco Any update on this @ZurichNA #disappointing

[John K @kjohnv]

@ZurichNA @Zurich Waiting for your response @zurich

@Costco

[John K @kjohnv]

@ZurichNA @Zurich I have submitted the form you suggested. I have also submitted additional information on the claim. Hope to see my refund soon. @Costco #disappointed

[John K @kjohnv]

@Costco - You need to evaluate the claim processing efficiency of @Zurich before offering their travel insurance to your customers. #customer

[John K @kjohnv]

@quickHelp_Claim Sure :D

[John K @kjohnv]

@KLM - Could you please update your Mumbai airport contact number? I got the number ending in 94771 from the airport emergency team and found that this belongs to an individual who keeps getting all these calls about KLM #customerservicefail @CSMIA_Official

[John K @kjohnv]

@CSMIA_Official - You need to have a better operating procedure for people to reach out during an emergency in their lives. Today I called up multiple numbers listed on your website and none was useful. Some never bothered to pick up. #disappointing #CustomerService

[John K @kjohnv]

@ClaimKLM85508 :)

[John K @kjohnv]

@ClaimKLM85508 Sure. Check your DM :)

[John K @kjohnv]

That person told me that she is no way related to the airport or KLM @CSMIA_Official @KLM Is there a number one can reach out for an emergency situation?

[John K @kjohnv]

@FrontierCare Your phone number gets disconnected. Scammers spoof your number to abuse people. How are we supposed to connect with you?

[John K @kjohnv]

@FlyFrontier Still waiting for the refund. #worst