@AmericanAir changed my 2.5 hr direct flight to an 11 hour all day affair and a 3 hour wait time to talk to a customer service rep. thankfully any other option i have has gone up $300 since i booked. bait and switch. great job.
@ChaseSupport your Ultimate Rewards customer service team is abominable. After 3 hours on hold, transferred to 12 different people, zero progress has been made