Nick @ Knowledge Manager

KM = Knowledge Management | Consulting individuals and SMB owners to improve their operations using Knowledge Management💡

[Nick @ Knowledge Manager @kmanager100]

My 6 Step Knowledge Management Partnership Process:

1) Initial Meeting
2) Discovery
3) Business Case Assessment
4) Solution Definition
5) Implementation Plan
6) Implementation

Each step explained in depth 👇

[Nick @ Knowledge Manager @kmanager100]

Writing SOPs are BORING

But if you ever want to be able to delegate or outsource work consistently they are 100% necessary

[Nick @ Knowledge Manager @kmanager100]

@CSMikeCardona Anything can be automated, but it’s important to ask WHY you’re automating it in the first place

And also 100% agreed on documentation

If you don’t have documentation, do you even know what you’re trying to automate?

[Nick @ Knowledge Manager @kmanager100]

@gentoftech As long as you have the processes and documentation down automation can be done later

Reminds me of this Elon interview https://t.co/Vz3VvtRcRF

Automation is the last step after you figured out exactly how you should solve a problem

[Nick @ Knowledge Manager @kmanager100]

Every organization NEEDS Knowledge Management.

Whether you’re a solo business owner,

A manager of 5 employees,

Or you’re the CEO of a 10,000 person company

The knowledge in your organization needs to be captured and reused. Don’t neglect the investment in KM

[Nick @ Knowledge Manager @kmanager100]

Writing SOPs are BORING

But if you ever want to be able to delegate or outsource work consistently they are 100% necessary

[Nick @ Knowledge Manager @kmanager100]

An external knowledge base can be a great way for a company to build a community around its product

@Spotify does this extremely well with how they built theirs

[Nick @ Knowledge Manager @kmanager100]

Imagine if you could have 24/7 customer support with a small upfront cost

24/7 support for your product around the world

All while giving your customers a consistent answer to all their questions

That’s what building an external knowledge base does for your business

[Nick @ Knowledge Manager @kmanager100]

Imagine if you could have 24/7 customer support with a small upfront cost

24/7 support for your product around the world

All while giving your customers a consistent answer to all their questions

That’s what building an external knowledge base does for your business

[Nick @ Knowledge Manager @kmanager100]

@NiklausFuller I like this advice. I always worried about working with friends, but hiring them part time at a great rate is a fantastic idea

[Nick @ Knowledge Manager @kmanager100]

An external knowledge base can be a great way for a company to build a community around its product

@Spotify does this extremely well with how they built theirs

[Nick @ Knowledge Manager @kmanager100]

@Spotify has one of the best external Knowledge Bases I’ve seen

But what makes it so good?

Here are 7 features that Spotify's knowledge base has that make it so effective

[Nick @ Knowledge Manager @kmanager100]

@Spotify has one of the best external Knowledge Bases I’ve seen

But what makes it so good?

Here are 7 features that Spotify's knowledge base has that make it so effective

[Nick @ Knowledge Manager @kmanager100]

This is going to be one of the most powerful uses of AI in my opinion

Having chatbots that actually answer your questions

Or having a customer chat that can respond quickly and accurately

That would be nice

[Salesforce @salesforce]

59% of customers prefer self-service tools for simple service issues.

But that requires an extensive knowledge base your customers can search through to find the answers they need.

Generative AI can help: https://t.co/VEcRi96UpR

[Nick @ Knowledge Manager @kmanager100]

@ayushtweetshere Is this for a company or for individual use

Highly recommend @Guru_HQ for housing a company knowledge base

@msonenote is my personal knowledge base go to

[Nick @ Knowledge Manager @kmanager100]

If you have any questions about developing a robust external knowledge base share this post and give me a follow @kmanager100

[Nick @ Knowledge Manager @kmanager100]

@Spotify has one of the best external Knowledge Bases I’ve seen

But what makes it so good?

Here are 7 features that Spotify's knowledge base has that make it so effective

[Nick @ Knowledge Manager @kmanager100]

External Knowledge Bases are an invaluable tool to companies to build trust with their customers

Some companies do the bare minimum and provide a couple of FAQs

But @Spotify treats their Knowledge Base as an extension of their marketing and brand building