ken mcloughlin

dad, husband, crossfitter and adventure motorcycle rider.

[ken mcloughlin @kmcl]

@elonmusk why are we not using "moneyball" metaphors re: doge efforts.

It works all day from any angle.

[ken mcloughlin @kmcl]

@coybarker Yes

[ken mcloughlin @kmcl]

The Original Tier-0 Support Model https://t.co/cTyW2KylQe

[ken mcloughlin @kmcl]

Dispelling some misconceptions about Outsourcing https://t.co/9KVOLMc5g4

[ken mcloughlin @kmcl]

Embracing Millenials through Quality Support https://t.co/0lCaC0jLKt

[ken mcloughlin @kmcl]

Outsourcing Builds Valuation in VC-Backed Tech Companies https://t.co/l83GYr3gQ1 by @80024Support

[ken mcloughlin @kmcl]

Outsourcing Builds Valuation in VC-Backed Tech Companies https://t.co/H8v6HFhoOz by @80024Support

[ken mcloughlin @kmcl]

Critical Information for All VC-backed tech companies https://t.co/vbzc3kwZrX

[ken mcloughlin @kmcl]

NPS and the Tough Grader https://t.co/r4xWf20VYo by @trippkerr

[ken mcloughlin @kmcl]

NPS and the Tough Grader https://t.co/OXEJ3DEULL

[ken mcloughlin @kmcl]

2016 Help Desk trends: Is your customer support team ready? | #techsupport #anychannel

[ken mcloughlin @kmcl]

2016 Help Desk trends: Is your customer support team ready? | #techsupport #anychannel

[ken mcloughlin @kmcl]

Learn the 4 ROIs of outsourcing your tech support https://t.co/QWBSacTWWT | #cx #cxtip

[Brandon @woogapdx]

Getting bad vendor tech support? Call your acct/sales rep, their job to support you. Also, add a Service Level Agreement to contract. #erl16

[ken mcloughlin @kmcl]

What Online Haters mean to your Business https://t.co/S9fkQNRJna

[ken mcloughlin @kmcl]

The Support Experience vs. User Experience https://t.co/CnfFPz2Krw

[ken mcloughlin @kmcl]

What Leads To Support Team Burnout? https://t.co/hgZrYznv1V

[ken mcloughlin @kmcl]

Gamification In Business: Contact Centers Can Earn 147% More Through Games https://t.co/o3G0vo2ohm

[ken mcloughlin @kmcl]

Contact Centers Must Go Digital or Die https://t.co/7ffHchFMBz

[ken mcloughlin @kmcl]

NPS -- If You Don't Ask, You Won't Know https://t.co/Pj7x5GF8HO