Kate Megan Maddock

Sales, Marketing and CRM management

[Kate Megan Maddock @kmm205]

Enghouse CCaaS is fully certified for integration with your #MicrosoftTeams tenancy so you can benefit from greater #collaboration and #teamwork by connecting the collective expertise of your entire business to your #contactcentre 🤝 Interested? Sign up: https://t.co/rFvw96VPi7

[Kate Megan Maddock @kmm205]

The pandemic and the shift to home working have accelerated the trend of contact centres moving to cloud-based solutions. ☁️ Our recent blog delves into the reasons behind cloud adaption and highlights the main steps to a successful migration: https://t.co/FE2Cry4mzS

[Kate Megan Maddock @kmm205]

Are you a #legalfirm looking to harness your #digitaltechnology? 👀 We can help you! Our latest guide explains what to look for when moving telephony to unified communications platforms to ensure the future success of your organisation: https://t.co/r5xhmi2ZSH

[Kate Megan Maddock @kmm205]

Using Microsoft Teams in the Contact Centre - CX Today https://t.co/YfMy9eKl8u

[Kate Megan Maddock @kmm205]

Are you working within the legal sector? There's something we'd like you to know ... 🤨 We recently joined @callcentrehelp to discuss why #digitaltechnology is one of the top 3 priorities for #legalfirms. Interested? Find out more: https://t.co/HIwVMirpkD

[Kate Megan Maddock @kmm205]

Super-agents are on the rise in the #contactcentre, are you prioritising the wellbeing of yours? 🦸 In this recent @callcentrehelp article, Enghouse's @BillinghamHelen shares her top 4 tips to nurturing your super agents in order to meet customer needs: https://t.co/zgfOBfYAQx

[Kate Megan Maddock @kmm205]

Did you know 52% of people surveyed said #customerservice had got worse since the pandemic? 📉 Let us help you map the future of your #customerservice by talking to our team of experts about our #customerengagement technology, today: https://t.co/BKI5sBket7

[Kate Megan Maddock @kmm205]

Cloud Contact Centre Guide: Use the checklist to evaluate your  digital customer experience and service delivery maturity level. https://t.co/1E6Me4wSde

[Kate Megan Maddock @kmm205]

In recent times the value of #self-service has rocketed 🚀 Our guide focuses on how to deliver business #ROI from Self-Service, the challenges of adoption and tips for a successful implementation. Measurement and improvement. 📖 learn more https://t.co/dFkiZieVdi

[Kate Megan Maddock @kmm205]

Harnessing #digitaltechnology is one of the top 3 priorities for #legalfirms 💪 Our latest blog looks at four key areas legal firms should focus on when adopting digital communications #technology in order to be successful. Get ahead today: https://t.co/vT7MFdNyaU

[Kate Megan Maddock @kmm205]

We're just under 2 weeks away from the @SocialHousingSF event on the 24th-25th May, have you secured a meeting? 💬 If you want to learn more about service improvement, #digitaltransformation, channel shift and more, then speak with our experts: https://t.co/CbbrBJwWGb

[Kate Megan Maddock @kmm205]

Looking to improve the communication of your organisation? 🔎 @deadlinenews reveals their top 5 #customerservice techniques to improve customer relationships and your agents communication skills: https://t.co/NJJTtPObOh

[Kate Megan Maddock @kmm205]

Did you know Enghouse Interactive has been a #Microsoft Gold Partner for over 15 years, recognised as being in the top 1% of elite technology partners? 🤯 That's why Enghouse are trusted to be your #CCaaS provider. Find out more about our offer today: https://t.co/u7sL6D3kdu

[Kate Megan Maddock @kmm205]

We recently conducted a survey that highlighted that 76% of consumers said they would likely stop doing business with a company after just one poor experience 🤯 So, what makes excellent service, and will consumers pay more for it? Find out in our blog: https://t.co/0zpSlfvYGn

[Kate Megan Maddock @kmm205]

Interested in growing your business and adding value to your existing portfolio? ⭐ Why not join our Enghouse channel partner programme, a programme to create joint business plans and provide support to achieve these goals: https://t.co/3bZGNYSRSk

[Kate Megan Maddock @kmm205]

We are excited to announce that we will be attending the @LocalGovForum event on the 24th-25th May 📣 Interested in speaking with one of Enghouse's team of experts? Book a meeting with us. We look forward to speaking with you soon! 👋 https://t.co/fmEH9RG7ze

[Kate Megan Maddock @kmm205]

Want to start your journey to the #cloud? ☁️ Migrating your #contactcentre to the cloud doesn’t have to be intimidating. Delve into how our check list which will help you to plan, execute and monitor your #cloudmigration sustained success 👇 https://t.co/kup89yS5qU

[Kate Megan Maddock @kmm205]

There are three essential pillars that underpin the success of a company’s digital transformation, says Vlad Nanu, co-founder and Co-CEO of Amdaris https://t.co/fMkvHpj8AQ

[Kate Megan Maddock @kmm205]

What’s stopping your organisation from delivering quick turnaround? 🧠 This Guide sets out a range of techniques that can help hard-pressed #customerservice teams speed up response times through fast, consistent and accurate answers 👇 https://t.co/zBtSzfVPdq

[Kate Megan Maddock @kmm205]

If your organisation wants to deliver faster response times, then we have the resources to help! ⏰ Based on our experience, delve into our blog that reveals our seven approaches that are proven to speed up your response times. Jump in 👇 https://t.co/tvD1OEm61d