@eurowings My bag has now been lost for 29 days. The online system won’t load so unable to claim that way. I’ve sent my claim via email 5 days ago and have heard nothing. I’ve also asked for confirmation of receipt with no reply. Can someone contact me ASAP?
@eurowings My bag has now been lost for 28 days. The online system won’t load so unable to claim that way. I’ve sent my claim via email 4 days ago and have heard nothing. I’ve also asked for confirmation of receipt with no reply. Can someone contact me ASAP?
@eurowings My bag has been lost for 12 days. Customer service is terrible. No one at call centre can answer my questions. Online platform to make a claim won’t load. Emailed account and received generic response that didn’t answer any of my questions. Can someone contact me ASAP?
@eurowings I have asked to speak to a manager to escalate my complaint and have been told that’s not possible. I have never had such poor customer service. When I called the call centre to ask a question, your representative asked me “if I was done complaining now”
@eurowings In addition to my lost luggage, I was LOCKED on your jetway for 5 minutes by myself. Health & safety standards not being met. Duty of care to passengers not met. I’ve tried to lodge a complaint & have been told theres no one I can speak to about this So unprofessional