Kristine Mueller

[Kristine Mueller @KMueller316]

@royalairmaroc I’ve done this multiple times and I have not received any resolution. Is there another way to address this you can suggest?

[Kristine Mueller @KMueller316]

@royalairmaroc still waiting on a resolution to my lost luggage claim…. 9 weeks later. What exactly do you need to keep investigating? I’ve accepted it’s gone forever. Why can’t you and compensate me for what I’ve lost?

[Kristine Mueller @KMueller316]

@royalairmaroc just wondering when I’ll get any compensation for my luggage you’ve failed to deliver since my June flight.

[Kristine Mueller @KMueller316]

It’s been 8 weeks and I still don’t have my luggage from @royalairmaroc or @FedEx . And no response from RAM on my claim despite constant, repeated emails. Definitely don’t fly RAM and instead of FedEx you should find out what Brown can do for you.

[Kristine Mueller @KMueller316]

@traveloneworld you should be embarrassed to have @royalairmaroc as a partner. The lack of customer service and the far too common issues with baggage claims is quite horrendous. My luggage has been lost for more than 6 weeks and I’ve had no contact from their claims dept.

[Kristine Mueller @KMueller316]

@royalairmaroc I’ve direct messaged you several times and no one helps. Not real help. Just “we’ll look into it.” “Someone is processing your claim.” It’s all lies. @royalairmaroc just scams its customers. If you are actually going act, then I’ll take the time to DM you.

[Kristine Mueller @KMueller316]

We are now at 6 weeks with no bag, no contact and no resolution from @royalairmaroc

[Kristine Mueller @KMueller316]

@FedExHelp Well it’s so convenient to pass the buck to the shipper who won’t respond. So you can’t do anything unless they authorize you to work directly w/me. You pass it to them and they just ignore. A very convenient way for both @FedEx and @royalairmaroc to avoid accountability

[Kristine Mueller @KMueller316]

Nearly 5 weeks and I have still not received my luggage, a response nor a resolution from @royalairmaroc. And unsurprisingly, their claims department is unreachable by phone. How convenient for them.

[Kristine Mueller @KMueller316]

@Soxfan719 @royalairmaroc @royalairmaroc is a hot mess from what I can tell when it comes to dealing with luggage.

[Kristine Mueller @KMueller316]

@royalairmaroc I’ve done this multiple times and no one actually assists me.

[Kristine Mueller @KMueller316]

@royalairmaroc @FedEx @FedExHelp More than 3 weeks and no luggage. No real response or glimpse of a resolution from @FedExHelp or @royalairmaroc.

[Kristine Mueller @KMueller316]

It’s been 2 weeks since @royalairmaroc used @FedEx to ship my luggage rather than use a local courier, my luggage can’t be located by @FedExHelp and I still have not received a response to my claim from Royal Air Maroc.

[Kristine Mueller @KMueller316]

@FelixJunio37587 @royalairmaroc @FedEx @FedExHelp That is horrible and so frustrating. At this point I would be glad to at least receive some of my items. Apparently my luggage has just vanished into thin air.

[Kristine Mueller @KMueller316]

@royalairmaroc @FedEx @FedExHelp I’ve already contacted you via DM and have only been told that it will be escalated. Yet Royal Air Maroc has failed to respond to my ticket and multiple emails following up on the status.

[Kristine Mueller @KMueller316]

@royalairmaroc @FedEx @FedEx anything to add? Have you lost the package?

[Kristine Mueller @KMueller316]

@FedEx and @royalairmaroc , why is it that you can’t manage to get a girl her luggage a full week after arriving at her destination? Shall I never see it again? Can we do better here?