Kesepattapu Nikhil

Technologist
Crazy programmer
Microsoft Student Ambassador(India)

[Kesepattapu Nikhil @knikhil52]

@FaberIndia Post 2/2

The warranty was incorrectly issued for a 60 cm chimney I do not own instead of my HOOD ENERGY BLDC FL SC HC BK IN 90. I paid for this extension. Please correct the invoice, send the updated document, and provide a firm resolution timeline without further delay.

[Kesepattapu Nikhil @knikhil52]

I purchased the HOOD ENERGY BLDC FL SC HC BK IN 90 chimney from Amazon on 29 Aug 2026. It’s my only @FaberIndia chimney. I paid for a warranty extension but received a document listing a different model I don’t own. Please correct this. ASAP

[Kesepattapu Nikhil @knikhil52]

Post 1/2

Escalation: @FaberIndia promised on 17 October to issue a corrected extended-warranty invoice within 24–48 hours, but I still have neither the invoice nor a response. Please prioritize this, reply to my support request, and confirm the exact resolution date immediately.

[Kesepattapu Nikhil @knikhil52]

Post 3/3

Despite paying for the extended warranty, I’m still struggling to get the incorrect document fixed. Delayed installation and poor after-sales service. Think twice before buying from @FaberIndia!

[Kesepattapu Nikhil @knikhil52]

Post 2/3

I own the HOOD ENERGY BLDC FL SC HC BK IN 90, purchased from Amazon on 29 August 2026. But @FaberIndia issued my extended warranty for HOOD ELLORA 3D IN HC SC BF BK 60 — a completely different 60 cm chimney I don’t even own! How careless can you be?

[Kesepattapu Nikhil @knikhil52]

Post 1/3

Extremely disappointing experience with @FaberIndia! Getting my chimney installed required multiple calls and constant follow-ups. Customers shouldn’t have to chase a company for basic service. And things got even worse with their extended warranty!

[Kesepattapu Nikhil @knikhil52]

Now delivery date has been extended to 18th or 19th from 16th.

[Kesepattapu Nikhil @knikhil52]

Now @amazonIN and @AmazonHelp have even stopped responding

This totally shows their responsibility towards customer.
Today is day 8th of no delivery from Amazon.

[Kesepattapu Nikhil @knikhil52]

@AmazonHelp the updates on order tracking details is also false.

I received another order from amazon on 14th but this order is still stuck with you guys since 1 week. I was told that today it will surely be delivered. Kindly make sure it happens. @amazonIN

[Kesepattapu Nikhil @knikhil52]

@stmriah @EurekaforbesIN @adventintl @pratikpota @stmriah for that @amazonIN has to actually deliver the product 😂

[Kesepattapu Nikhil @knikhil52]

@amazonIN @AmazonHelp now i am given update that the delivery partner who should have my product is not having it and he is some 20 km away thats not his area of service.

That means i am provided with wrong update both by support and app.

[Kesepattapu Nikhil @knikhil52]

@nch1915 kindly help me

A grievance was already reported through the nch App kindly help in this matter.

@AmazonHelp and @amazonIN have not provided me pin to connect to delivery agent

[Kesepattapu Nikhil @knikhil52]

@amazonIN @AmazonHelp delivery person says that he will deliver in 30 min

Lets see if he reaches

But no trust

[Kesepattapu Nikhil @knikhil52]

@AmazonHelp i have not received my order yet and now service calls are also being cut.

[Kesepattapu Nikhil @knikhil52]

The 6th day was also done and i was told that product will surely be delivered but not delivered. Today 7th day, was told that today by 2 pm they will deliver my order first and compensate for my loss of warranty period

@AmazonHelp

[Kesepattapu Nikhil @knikhil52]

Seems amazon turned blind too, sending me mail over my registered mail and stating that they cant see my order kindly send mail with registered mail. This is whole new drugs.

[Kesepattapu Nikhil @knikhil52]

@amazonIN So even 5 days is not sufficient for amazon to track the issue and provide delivery for prime member. The benefits are constantly removed for prime members like ads in prime video, ads in music. Now no service for prime delivery.

[Kesepattapu Nikhil @knikhil52]

@amazonIN @AmazonHelp i assume that amazon dosent want to honour the sale price. Being a prime member this is worst experience i got in city like Hyderabad @nch1915

[Kesepattapu Nikhil @knikhil52]

@AmazonHelp its day 5 still no progress. I am not provided with complaint id even after sending mail to grievance officer email. I was told that today is the final deadline of delivery and wont go beyond that.