Shanu

[Shanu @kohliVJ]

@jagograhakjago @BandBajaateRaho

[Shanu @kohliVJ]

@reliancejio @JioCare
After a full week of no internet, no technician, and no resolution, I have officially filed a consumer complaint via the Govt. portal.
Enough is enough.
Service not delivered. Refund and accountability now.
docket number:7186008

#ConsumerRights

[Shanu @kohliVJ]

@reliancejio Now playing ▶️: JioFiber - The Internet You Can’t Use. 📶🚫
@reliancejio @JioCare — No internet for a week, no technician, no response.
At this point, even buffering has left the chat.
#JioDown #CustomerCareless #JioFiberFail

[Shanu @kohliVJ]

It’s been a full week. @reliancejio @JioCare
No internet. No technician. No accountability.
Kindly let me know how to return the JioFiber device and close my connection. I’m done with this service.
Expecting a prompt refund and pickup schedule.
#CustomerSupport @jagograhakjago

[Shanu @kohliVJ]

@JioCare Don't you understand English? i just want to end this.
in hindi - mujhe maaf karo apna dabba like jao @reliancejio @JioCare

[Shanu @kohliVJ]

@reliancejio @JioCare Enough is enough.
No internet since 19th, engineer visit pushed to 25th - 6 days for a basic issue?
I'm officially surrendering my JioFiber connection and returning the device.
please let me know the procedure or ask someone to call me

[Shanu @kohliVJ]

Please let me know the procedure to return useless fibre devices or ask someone to call me @reliancejio @JioCare
No internet
no response
At least allowthe consumer to divorce you
#bakvascomapny #jiosekuchnihio

[Shanu @kohliVJ]

@JioCare I don't want to wait. let me know the procedure

[Shanu @kohliVJ]

@JioCare Please let me know the procedure to handover the devices. Or you guys cant even provide resolution for this also

[Shanu @kohliVJ]

@JioCare @reliancejio Raised a no-internet request on 19th. Engineer visit scheduled for... 25th! 👏
6 days to fix a basic service outage? Should I courier the WiFi myself?
Are you running customer support or Comedy show
@jagograhakjago @DoT_India @_MukeshAmbani

[Shanu @kohliVJ]

@reliancejio Wow, must be nice! Meanwhile, I’m stuck watching “No Signal” starring @reliancejio & @JioCare 😤
3 days, no internet, no engineer, full jalsa at your end — zero at mine.
Release date for my WiFi comeback kab hai? 🤨
#JioDown #BufferingZindabad #CustomerIgnored

[Shanu @kohliVJ]

@JioCare hahahaha everday same bot reply just name of bot changes

[Shanu @kohliVJ]

Wow @reliancejio @JioCare -I must say, your silence is louder than your internet speed (which is 0 right now). 26 hours and counting without JioFiber. Monthly outage is now part of the subscription, I guess? Should I start calling this a NoFiber connection? #CustomerCareless

[Shanu @kohliVJ]

@reliancejio Aali re aali, pan Jio chi seva nahi aali! 😤
Next station: “No Internet Since 3 Days” 🚫📶
Destination: “Frustration Central” 🧠💥
@JioCare @reliancejio — your network missed the train completely!
#JioDown #NoService

[Shanu @kohliVJ]

3 days. 0 internet. 0 engineer. 0 accountability.
Every time, no response, same delay, same false promises
Is this how India’s “top” digital service provider operates?
#JioDown @reliancejio @JioCare @jagograhakjago @ttindia @BandBajaateRaho please circulate this

[Shanu @kohliVJ]

Engineer? Missing.
Resolution? “On Hold”
Service? Non-existent
Apologies? Copy-paste
Bill? Still full, of course
Is this JioFiber or a monthly blackout subscription?
@reliancejio @JioCare — is this the digital revolution we were promised?
#JioDown #JioDisaster #CustomerCareless

[Shanu @kohliVJ]

@reliancejio @JioCare @jagograhakjago
Still no internet. No engineer. No update. Now the service request status is marked “On Hold”. Is this a joke or just Jio’s new service model? How long should a customer wait?
Shall I also put my bill payment on hold?
#JioDown #JioFiberFail

[Shanu @kohliVJ]

@JioCare @JioCare @reliancejio Tanvi, this is exactly the problem. U “reschedule” & make promises, but no one shows up. Engineer supposed to come between 3–4 PM. It’s past that, & no call, no visit, nothing. Is this how Jio defines customer care? Just scripted apologies with zero action?

[Shanu @kohliVJ]

@JioCare Visit scheduled for 23 May. @JioCare So I’m supposed to sit without internet for 3 full days becoz of poor infrastructure & monthly breakdowns? Who’s accountable for loss of work & productivity?
You charge on time, but service is optional? Unacceptable. Why shd I tolerate this?

[Shanu @kohliVJ]

@reliancejio @AkashMAmbani @DoT_India @ConsumerForumIn @GoI_MeitY