@IkejaElectric Please assist am unable to load my token and I didn't receive any two sets of token. Also note that account has been successfully linked to NIN. Please assist am currently in darkness
@IkejaElectric it exactly 4months since I was billed using the new tariff instead of the old tariff when I purchased token. Yet your team unable to pass adjustment for wrong billing. I don't know how your organization derive joy in customer's pain and unable to do the right thing
@Oyeladedami@IkejaElectric@NERCNG Why won't @IkejaElectric post it when @NERCNG never act on any complaints and they now see them as toothless bull dog. I have pending issue for over 3months with them in copy and also direct the mail to them but they never response or query them for treating customer wrongly
@IkejaElectric What is the essence of service when complaint logged since 11th of October 2020 remain pending without resolution. @ieServe I want my adjustment token now
Have sent mails, messages on DM, chat with support and even call the customer care but yet all promises are fruitless without resolution @ieServe Do you think I will forget my token???? @NERCNG please help oooooooo
@IkejaElectric@ieServe where is my adjustment token???. I purchased token & was billed using the new rate instead of the old rate since 2months now NO RESOLUTION. You customer service and support is the worst ever. You keep promising to get it resolved but all in vain. I have lost counts of DM
You team promised customer first @ieServe but I can see that you are not bordered about the pains and complaints received from your extreme customer. Tell me @IkejaElectric how will you feel when you pay for service and didn't get value????
@IkejaElectric@ieServe where is my adjustment token???. I purchased token & was billed using the new rate instead of the old rate since 2months now NO RESOLUTION. You customer service and support is the worst ever. You keep promising to get it resolved but all in vain. I have lost counts of DM
@IkejaElectric@ieServe where is my adjustment token???. I purchased token & was billed using the new rate instead of the old rate since 2months now NO RESOLUTION. You customer service and support is the worst ever. You keep promising to get it resolved but all in vain. I have lost counts of DM
@IkejaElectric Its almost two months now and you are yet to pass adjustment for billing me with the new tariff instead of the old tariff. Why are you guy not practicing what you preach of fairness? @ieServe check DM and reverse my money immediately........ @NERCNG
@IkejaElectric All the channels are useless and nothing like quick resolution but delayed resolutions with no feedback. Your support team are the worst ever I have engagement with. Several DM's to @ieServe but no feedback.
@IkejaElectric@NERCNG Who is rating you high???? Now I can see why you are not resolving customers issue. When the regulatory body that is meant to checkmate your excesses is not even seeing all the complaints from customers. Issues has been pending since one month with several reminders on mails & DM
@IkejaElectric You are refusing to pass adjustment for wrong billing after several DM. And you want us to pay bills? @ieServe check your DM as logged complaints is over 1month without resolution