Kumar Harshil

That Tech guy 🧑🏻‍💻

[Kumar Harshil @kr_harshil]

@rapidobikeapp @rapidobikeapp the poor driver is also stuck in this, he's also not able to get new rides, neither I'm able to get any new cab. Also my realtime location is still being exposed to the rider, which I'm not comfortable

[Kumar Harshil @kr_harshil]

@rapidobikeapp I'm not able to book another ride because my morning ride to office is still active. Not able to cancel from my end, tried reaching out on safety number but it is saying no active ride is on my number (number is correct). Getting a no. of calls from poor rider.

[Kumar Harshil @kr_harshil]

@rapidobikeapp is this the way system works for us, how can I reach out to your customer care?

[Kumar Harshil @kr_harshil]

Now we are really clueless how to get back the internet back (for which we are being charged) before entering day 3.
- customer service is completely IVR based which keeps u in loop, no escalation
- no confirmation msg/mail
cc: @JioCare @reliancejio @DoT_India @jagograhakjago

[Kumar Harshil @kr_harshil]

Day 2 (34 hours after the complaint)
- no escalation
- no clear timeline shared
- still suggested to wait till the scheduled engineer visit ( approx 57 hours after CRITICAL service request raised)

Just to remind, this is state of posh areas in Bengaluru (Indiranagar/Domlur)

[JioCare @JioCare]

@kr_harshil Hi Harshil, we apologize for the inconvenience caused to you. Your complaint has been registered, however, due to system restriction we are unable to confirm the Engineer's visit date & time. You will receive an SMS shortly confirming the date & time of Engineer's visit. (1/2)

[Kumar Harshil @kr_harshil]

Now we are really clueless, how to sort it out before entering the day 3
- customer support call is IVR based cycle, without much help
- engineer visit scheduled 3 days later
- there's no way to escalate the complaint

cc: @reliancejio @JioCare @DoT_India @jagograhakjago

[Kumar Harshil @kr_harshil]

@JioCare Sorry @JioCare still there is no action and schedule is for tomorrow evening, am I supposed to be in this internet zone for another 2 days?

[Kumar Harshil @kr_harshil]

@JioCare why would I request for a *jiofibre* service after 2 (or say 3) long days when my internet service is completely disrupted? Isn't this a classic example of how you should not treat your customer?

[Kumar Harshil @kr_harshil]

@JioCare So around all this jagron, I'm supposed to wait for another 2 long days without internet @JioCare (thanks to your mobile service, I don't get mobile internet as well)

Thanks for the help and thanks for reminding me to start looking for a different service provider as well :)

[Kumar Harshil @kr_harshil]

@JioCare Hi Shraddha,
I've shared the details in DM, please take required actions
@JioCare

[Kumar Harshil @kr_harshil]

@0xashesonchain Meanwhile 2 min of silence for those who can't even marry their men, and still getting grilled/tortured similarly 😂

[Kumar Harshil @kr_harshil]

Thanks @devopsdays_blr for this opportunity to present to such an energetic crowd.
Looking forward to meet you al in upcoming meet-ups 🤞

[DevOpsDays Bengaluru @devopsdays_blr]

We have our last talk by Kumar Harshil and
Sivadeep Nallana from @gojektech on stage 🔥

How Gojek optimised its high scale observability systems to reduce 67% cost

[Kumar Harshil @kr_harshil]

Hi all, there's an opportunity at @gojektech, Bangalore for Associate Software Engineer.
Job posting : https://t.co/wSi6oWX8Po

If anyone interested in this opportunity, I would be happy to refer you.

[Kumar Harshil @kr_harshil]

@manas_saloi the trend that started with "no-code platforms" may lead us to "no-algo platforms"😂

[Kumar Harshil @kr_harshil]

@VarunMayya @eladgil Not to miss that Google-Firefox deal was more crucial for Firefox for their survival in pandemic hit year(2020) specially after they shed 25% of employees.

[Kumar Harshil @kr_harshil]

@_bhumika99 Conclusion : learn Blockchain (as well) 😂