In these lockdowns, I have experienced one of the best agile ways of working with managing multiple zoom meetings, home schooling, kids indoor sports arena all in an environment not designed for these.
Reflecting on previous successful remote work. Entire team is clear on what needs to be done and why. Continuous improvement of the remote work practice. Empathy.
Now when a support service call tells me that the conversation will be recorded for training purposes, I would wonder if it is for something like #googleDuplex