Kevin Rooney

Programme Manager at NHS Lanarkshire. All views my own.

[Kevin Rooney @kroon20]

@Egall48457 My middle girl was 7 yesterday too. Hope you enjoyed/survived!

[Kevin Rooney @kroon20]

@FlyLoganair @FlyLoganair your phone lines have been at capacity for days. Unacceptable.

[Kevin Rooney @kroon20]

@FlyLoganair we’re still waiting on a response! Appalling customer service - the changes offered would require 2 extra nights at hotels. Who’s paying?!

[Louise Clark @Louisefclark]

@FlyLoganair what is happening with your flights? Need to speak to a person asap so we can sort what’s going on. Altering flights - dates and departure airport - and then online/phone lines not working to adjust things not acceptable. Please contact.

[Dorothy Armstrong @dorothy_DAprof]

Concerned about complaints? Looking for support to respond effectively first time saving you time & effort? Join us next week for The Complaints Coach on line https://t.co/rGmTDTNF9F

[Kevin Rooney @kroon20]

@karen_goudie @StirUni @Stirling_Nurse Congrats Prof!

[Helen Bevan @HelenBevan]

In health & care, we often focus on a narrow concept of improving "staff experience", when we could be building a much deeper & more profound basis of human connection at work: a sense of belonging. Belonging is when an employee, regardless of their background or role, knows that their voice matters, that their unique experiences enrich the team & that they're not just seen, but understood. Organisations that build a sense of belonging have higher levels of engagement, retention & performance: https://t.co/DNGs6moS0B By @hacking_hr

[Kevin Rooney @kroon20]

@karen_goudie @UHMonklands @NHSLanarkshire All the best in FV Karen!

[Louise Clark @Louisefclark]

@MSC_Cruises_UK just back from cruise on #Virtuosa. Mostly good but went on excursion to Barcelona which was not as advertised. Guest services staff advised that excursion staff would assist which they did not despite us going to desk to discuss twice. Disappointing

[Kevin Rooney @kroon20]

@nhsl_lqa @dorothy_DAprof

[Lanarkshire Quality Approach @nhsl_lqa]

14 Days to go until Quality Week Begins on 15 May ✅
What's on Monday 15th
14:00 – 15:30 Nipping Complaints in the Bud Dorothy Armstrong #LQAWeek2023
To register, please complete the booking form via this link https://t.co/4Mb92NgUlf
or scan in QR Code below

[Kevin Rooney @kroon20]

@karen_goudie @NHSGGC @NHSLanarkshire @JubileeHospital @UHMonklands Sorry to read this Karen. Take care.

[Dorothy Armstrong @dorothy_DAprof]

It's tough for all healthcare professionals currently-even harder to be on the receiving end of complaints-few places left starts 1st Feb 90mins x 10 weeks via Zoom DM or https://t.co/3yo5aoGdb7

[Kevin Rooney @kroon20]

@dorothy_DAprof Fab programme! Thoroughly recommend from attending myself and really positive feedback from other staff.

[Kevin Rooney @kroon20]

@Sharonr2900 All the best Sharon! I’m sure I’ll see you about the ‘hood :)

[Dorothy Armstrong @dorothy_DAprof]

Thrilled to launch my new open programme The Complaints Coach - I am combining my experience in all things complaints / apology / conflict with a coaching platform to share learning over either 10 weeks or a bootcamp More details https://t.co/1YnUh61ZsT https://t.co/0SkDihFIBp

[Kevin Rooney @kroon20]

@virginmedia @virginmedia Unsurprisingly, I’m still waiting.....

[Kevin Rooney @kroon20]

@virginmedia yet another engineer call out required......awful reliability and clearly something wrong with your devices. Waiting on a mobile callback for 10 hours.....

[Kevin Rooney @kroon20]

@virginmedia I admire your optimism! I think we both know that isn’t going to happen. Customer service is shocking.

[Kevin Rooney @kroon20]

@virginmedia They agreed to call mobile yesterday morning, but called the house. I tried to call back, 40 minutes later I gave up.

[Kevin Rooney @kroon20]

@virginmedia Your engineers come every couple of months - enough is enough.....a manager was supposed to call me yesterday. Still waiting......