KOUSHIK ROY

[KOUSHIK ROY @kroy9232]

Dear @ECISVEEP @ECISVEEP @CEO_WestBengal,
You advertise EPIC delivery within 15 days, but my application (Ref: S25151V6N1102261200006) has been pending for almost 5 months.
✅ FVR Submitted ✅ BLO confirmed report submitted ❌ EPIC not generated ❌ ECINET complaint pending

[KOUSHIK ROY @kroy9232]

@IndiaPostOffice I'm not satisfied with your reply. Please revert.

[KOUSHIK ROY @kroy9232]

@IndiaPostOffice Visited Mukundapur PO (700099) for my child's Aadhaar Letter. Instead of assistance, a staff member rudely asked if I was "on Mars" ("Mongal Groho te chilam") and refused to listen. Kindly investigate the staff behaviour and non-delivery of the Aadhaar Letter.

[KOUSHIK ROY @kroy9232]

@IndiaPostOffice Please revert

[KOUSHIK ROY @kroy9232]

@IndiaPostOffice Kindly revert

[KOUSHIK ROY @kroy9232]

@BaazarKolkata Extremely disappointed with the behavior of staff at Gariahat,My 2year old child accidentally dropped a lollipop,and instead of being understanding,two staff members spoke very rudely.This is unacceptable.Kindly train your staff to behave respectfully with customer

[KOUSHIK ROY @kroy9232]

Unexplained deductions and no clear refund despite multiple follow-ups.
At this point, it honestly feels like partners are being forced to bear losses without accountability.
@Swiggy @SwiggyCares @harshamjty — is this how you treat your restaurant partners?
#RestaurantPartner

[KOUSHIK ROY @kroy9232]

@GoI_NCH grievance 8513824 was closed without resolution.
No one contacted me, old call recordings were reused, email access was restricted, and no fresh audit was done.
Case marked Relook. Please intervene. @SwiggyCares @harshamjty #NationalConsumerHelpline
#ConsumerRights
#NCH

[KOUSHIK ROY @kroy9232]

@SwiggyCares @harshamjty I’m still waiting for a meaningful response. So far, no one from your team has contacted me with any resolution. RID: 596524

[KOUSHIK ROY @kroy9232]

@SwiggyCares @harshamjty Because of this careless handling, senior teams in Kolkata freely ignore partners, skip audits, and avoid accountability.
Clear data and call recordings were shared, yet wrongful deductions continue.
This is not a system issue — it’s a leadership failure.

[KOUSHIK ROY @kroy9232]

@SwiggyCares @harshamjty
I’m ready to share call recordings and email confirmations to assist your audit.
Please share the official submission channel so I can provide the evidence.

[KOUSHIK ROY @kroy9232]

@SwiggyCares I hope to see seriousness in action—through a clear TAT and a proper audit.
I’ve been hearing “will get in touch” for weeks without resolution. @harshamjty

[KOUSHIK ROY @kroy9232]

@SwiggyCares No one connected with me for resolution. Tickets were closed using old call recordings, emails were restricted, and no proper audit was done.
Please restore email communication and conduct a system-log audit. The data will clearly show the deductions were wrong.

[KOUSHIK ROY @kroy9232]

@SwiggyCares @harshamjty Please stop automated replies. Senior leadership emails are being ignored, my emails are now bouncing, and an internal suggestion to block my partner ID for escalation is concerning. Is this part of Swiggy’s official policy?

[Swiggy Cares @SwiggyCares]

@kroy9232 At times, we need a little lead time to thoroughly review the issue and reach out to you. Your patience is much appreciated in this regard.

[KOUSHIK ROY @kroy9232]

Grievance already escalated via PG Portal & NCH regarding unresolved deductions and restricted communication. Awaiting a fair, time-bound resolution. (RID: 596524)
@Swiggy @harshamjty @consumerforum @PGPortal

#ConsumerRights #FairBusiness #Swiggy

[KOUSHIK ROY @kroy9232]

@harshamjty @SwiggyCares @jagograhakjago Tried escalating billing dispute via all official Swiggy email channels—every email bounced. With grievance channels blocked, where should partners go for resolution? #SwiggyPartner #RestaurantPartner
#UnfairPractices #ConsumerRights

[Swiggy Cares @SwiggyCares]

@kroy9232 Thank you for staying with us while we work through this. Our team is fully engaged and doing their best to move things forward. Our team will reach out to you as soon as we have an update. Your support means a lot to us.

^Mohsin

[KOUSHIK ROY @kroy9232]

@SwiggyCares This concern has been pending since Nov 2025 despite multiple escalations and written commitments.
Fresh deductions continue while refunds are delayed.
Please provide a definitive resolution timeline, else I’ll be forced to pursue this further via formal channels. @harshamjty

[KOUSHIK ROY @kroy9232]

Swiggy promised refunds in “upcoming payouts” - but instead increased deductions.
This is not a delay, this is systemic billing failure impacting small businesses.
Transparency and accountability are non-negotiable.
@Swiggy @consumerforum
#StopPartnerHarassment #BusinessRights

[KOUSHIK ROY @kroy9232]

@SwiggyCares @harshamjty Swiggy, you confirmed the refund would be credited in the upcoming payout.
The payout is done — where is my refund?

Please stop giving assurances without action.

#SwiggyPartners #PayoutIssue #UnfairDeductions #MerchantRights #chitter #fraud #scammer

[KOUSHIK ROY @kroy9232]

@SwiggyCares @harshamjty Swiggy, you confirmed the refund would be credited in the upcoming payout.
The payout is done — where is my refund?

Please stop giving assurances without action.

#SwiggyPartners #PayoutIssue #UnfairDeductions #MerchantRights #chitter #fraud #scammer

[KOUSHIK ROY @kroy9232]

@SwiggyCares @harshamjty Swiggy, you confirmed the refund would be credited in the upcoming payout.
The payout is done — where is my refund?

Please stop giving assurances without action.

#SwiggyPartners #PayoutIssue #UnfairDeductions #MerchantRights #chitter #fraud #scammer