Krupa Joseph

Journalist @Deccan Herald

[Krupa Joseph @krupa_209]

@JioCare What is this policy in place that I need to share a cancelled cheque? I am not availing credit here. Besides, my account details don't match what's in your system because I have never paid you via bank transfer. @TRAI @AshwiniVaishnaw @reliancejio

[Krupa Joseph @krupa_209]

@JioCare As previously stated, apart from my registered mobile number not sure where these details can be found. Least you can do when someone says that is to direct them as to where these details are available

[Krupa Joseph @krupa_209]

@JioCare Not sure how to find these details. The JioFiber number is [phone]

[Krupa Joseph @krupa_209]

@u_aishwarya23 @JioChat @JioCare @reliancejio I raised a cancelation request on 23 oct 2022. The device was only picked up on 25 Jan 2023. I was told I will get refund in 14 days and a month later, I still haven't received my money.

[Krupa Joseph @krupa_209]

@u_aishwarya23 @JioChat @JioCare @reliancejio @u_aishwarya23 they will refuse to pick up the router and delay it by 3 months (even though they say 7 days) and finally they will find many ways to delay the payment. I think they wait for people to move and what not and use that as an excuse to avoid paying out.

[Krupa Joseph @krupa_209]

@BHARATBHANDARI You think the problem will resolve with cancelation but they go out of their way to make life miserable. I canceled my account on Oct 23 and I still haven't received a refund. I am being responded to using bots on calls and tweets and ignored on DM @TRAI

[Krupa Joseph @krupa_209]

@JoySijo909 @JioCare @1trydotin Hi @JoySijo909 have you finally received the refund? Raised a cancelation request on October 23 and still have not received a refund (Service ID 299761400506). Looks like a systematic effort to not pay so they can line their pockets.
@AshwiniVaishnaw @TRAI @reliancejio @JioCare

[Krupa Joseph @krupa_209]

@Meena_Iyer @JioCare They are. As is their customer care. Are you still unhappy with Jio? You can file a case at the consumer court.

[Krupa Joseph @krupa_209]

@JioCare @iamtheksn Why lie @JioCare this is the experience you offer to customers and those trying to rid of you. I am planning to file a case in the consumer court and I am sure there will be many people I can find who will want to join me

[Krupa Joseph @krupa_209]

Cancelled my connection on oct 23. 5 months later I still haven't received a refund. Was promised a pick up in 7 days, it took 3 months (jan 25). Payout in 14 days and it's over a month @JioCare @TRAI @reliancejio @AshwiniVaishnaw
@airtelindia @Airtel_Presence

[Krupa Joseph @krupa_209]

In between I was being harassed for a cancelled cheque. Asked them for a reasoning for why I need to provide this for severing a relatively and getting a refund. Only received generic "this is our policy". Explain the reasoning please @JioCare @reliancegroup @AmbaniTina @TRAI

[Krupa Joseph @krupa_209]

@JioCare Clearly you have no issue in ensuring that money is collected ASAP. When I told him I need to leave home at 9:30 AM he promised to come within that time. He has since messaged me and done a follow up call to ensure I saw his message so I would share my address

[Krupa Joseph @krupa_209]

@JioCare To contextualise, I raised a request for a new connection today at 6:45 AM and your rep has contacted me to come collect the payment and promised installation in 24 hours. Have a recording of the said call.
@reliancejio @reliancegroup

[Krupa Joseph @krupa_209]

@JioCare I am not taking this to the DM so you can send bot responses. You systematically close complaints without resolving them. The issue was raised on October 23. And I am sure the request ID is unique so you can look up at the complaint

[Krupa Joseph @krupa_209]

But noooo "refund is only initiated once device is picked up". Well, why is the device not picked up, other than the fact that you are simple holding my money hostage?

[Krupa Joseph @krupa_209]

Yesterday, two very flippant customer care reps informed me that I needed to be patient and someone would resolve the issue by 8:51 PM yesterday. Well, guess what, it's not resolved. You don't want the device? Fine by me. Give me my refund

[Krupa Joseph @krupa_209]

But nooo "refund will only be issued after the device is picked up". Why am I being penalized because you don't want to do your job? Just don't understand how your employees have managed to get away with not doing a task for two months, and I am the one to be patient.

[Wilbur Sargunaraj Fan Club Treasurer @iamdatemike]

I don't want anybody to take my tweets about special marriage act and queer marriage to think i am against queer marriage

Im going to explain how it is to get married under the special marriage act regime in India

Suppose Fahadh Faasil wants to marry me. How will it happen.