Now I may need to decide to return the OnePlus phone and get a Samsung or a Pixel. Is there any way to return the OnePlus without the restocking fee and still get the "Add a new line" bill credit promotion if they are available?
@TMobileHelp
I am on a journey to port in my family's 5 lines of service from Verizon to T-Mobile. 5 devices were ordered but only 4 sim cards showed on the order status page.
I've checked with 2 diff. reps via chat and they had assured me that I'd be receiving 5 sims.
I've started setting up my new phone at last but now finding out that my employer's security policy only allows Samsung, Pixel, and Apple brands -- so the OnePlus phone I got is incompatible. This one is on me for not having known about it... But this entire day's frustration ugh