@HPSupport@IndiaEpson please suggest a better printer for small scale business as @HPIndia is gonna keep continuing their pathetic way of working it seems.
I have already shared the support case number on the main post. Any coordination you can do over here on the replies. Don't be afraid of the world to know how you treat your Customers who spend their hard earned money purchasing your products and get cheated and treated ill when asked for a proper support
I purchased this product from one of your authorised e-commerce platform where incomplete information was furnished and now @HPSupport is denying to take corrective actions on the queries raised by me.
Your support members including the CRM [email protected], do not understand the basics of customer support.
Under my HP account 2 products were being showed, whereas I purchased only 1 product.
The product I purchased was in July but the warrenty for that had already started from Feb"2026.
Nowhere on the vendor portal it was mentioned that I will be getting a demo cartridge, but after raising multiple complaints one fine day your CRM (who does not know how to talk to an end user) comes with the point that it's furnished on HP's website. Why not on your vendor portal from where people actually proceed with purchasing the product?
Had it been mentioned there, I would have never purchased this product.
This is straight forward cheating your customers into purchasing a product and then asking them to pay extra so they can use it.
Please help me get this sorted out.
@IsraelArmyStan It's not like I am against israil, but all the guys violently saying yes, hope you don't come shouting at th time of the #hindu auspicious festival @bandadiwali 😪