S.K.Kulkarni (SK)

[S.K.Kulkarni (SK) @kulskks]

@bhash @kunalkamra88 Pathetic service, last 10 weeks following up for problem created by ola ar their service centre.
I get standard social media response
I sent 7 reminders for taking more than invoice amount scanned copy of payment. reminders and multiple tickets open, still no clarification

[S.K.Kulkarni (SK) @kulskks]

@abhizeetmaiy @OlaElectrick @OlaElectric @bhash
Customer focus is pathetic. Waiting for months for response from Ola. My scooter submerged in water while it was in their workshop. Completely damaged but no word from Ola inspite of numerous followups

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric Folks 10 weeks, I get only false promise to resolve issue, when @bhash

[S.K.Kulkarni (SK) @kulskks]

Ola post sales services
The service levels right from call centre response to actual service is pathetic. Company seems to keen to sell. Long term not good for client experience
#ola
#bhaveshagarwal
#scooterola

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric Folks , I assume it will not take 8 days make call to understand issue. Total it is 10 plus weeks with no response and communication

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric 10 weeks still waiting for response. I have massage everytime that you will respond. But no action.
@bhash

[S.K.Kulkarni (SK) @kulskks]

@DeepOchani @OlaElectric @OlaElectrick Added to this is pathetic customer experience. Customers are last thing. I am waiting for 8 weeks for response for ola mistake @bhash

[S.K.Kulkarni (SK) @kulskks]

@bhash For that Ola needs to focus on customer satisfaction, service levels. My experience is pathetic. @bhash @OlaElectric

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric 8 weeks, only promises, no action. Ola support sucks @bhash

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric @bhash Any update

@bhash

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric Multiple promises but till no action, waiting since July 18th. Problem happened at your service station at no fault of mine. Atleast have courtesy to send formal communication
@bhash

[S.K.Kulkarni (SK) @kulskks]

@bhash @OlaElectric Good option as ola customer service level and response is pathetic. Scooters waiting for servicing got submerged in pune in July. Delay in informing and since last 7 weeks no formal communication on next steps. Every I get response will get back soon. 8 weeks. Pathetic

[S.K.Kulkarni (SK) @kulskks]

@bhash to get to real heights it is key to sustain and maintain customer satisfaction. I had very bad experience rec3ntly how ola handled scooters which got immersed at your service centre.

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric Disgusting, poor communication, changing approach. Not sure even company cares and has an thought through approach to settle client issues

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric I am sti waiting for communication on next steps and timeline

[S.K.Kulkarni (SK) @kulskks]

@OlaElectric
@bhaveshagarwal
Inspite of multiple reminders, mails and social media post I am clueless on status of my scooter which got immersed in ola service centre due to floor. More than 3 weeks , no view on process, timelines . Pathetic service levels

[S.K.Kulkarni (SK) @kulskks]

Ola social media called early morning, promised action. Nothing thru the day happened. Still unclear
Not sure why company cannot send one communication to all affected clients giving process, option and timelines
#bhaveshagarwal
#oleelectric
#olasupport
#punefloods

[S.K.Kulkarni (SK) @kulskks]

Ola worst support
All scooters immersed due to rain. More than 2 weeks, no support from Ola. I am with no vechile. Ola garage is not allowing insurance surveyer to visit
#bhaveshagarwal
#olaelectric
#olaelectricipo
#olascooter

[S.K.Kulkarni (SK) @kulskks]

@CMOMaharashtra
Large trucks occupy all 3 lanes of mumbai to pune ghat section. For last 2 years , everyday minimum Jam if 2 hours. Please help with some ground rules

[S.K.Kulkarni (SK) @kulskks]

@OfficeOfNG
Large trucks occupy all 3 lanes of mumbai to pune ghat section. For last 2 years , everyday minimum Jam if 2 hours. Please help with some ground rules