kulula

Twitter's most fun South African airline. We'll try to answer all tweets between 7am - 7pm, Monday to Sunday. Community Guidelines

[kulula @kulula]

Customers who confirmed travel on the 31 May 2022 sale, have been refunded. If funds have not reflected in your account within seven working days, please contact your issuing bank to enquire.

[kulula @kulula]

@CowanKarima Hi Karima, We understand that it is frustrating waiting for your refund. Our team is working on refund requests as quickly as possible. We understand the inconvenience experienced and we are truly sorry. - BM

[kulula @kulula]

Comair regrets to advise its flights have been voluntarily suspended from 1 Jun pending securing funding. If your flight has been cancelled, please don't travel to airport unless you have alternative arrangements. Our apologies for the inconvenience
https://t.co/LE63ghF8KS

[kulula @kulula]

@Me04440496 Unfortunately, we can not confirm an estimation. The team will assist you as soon as they get to your email. -BM

[kulula @kulula]

@AllisonGreeff Hi Allison, we understand your frustration. To clarify, if your flight has been affected and cancelled, please follow the re-accommodation policy in place. Kindly visit our website https://t.co/LE63ghF8KS for more information. - BM

[kulula @kulula]

@mulla_75 We know that you need guarantees regarding your travel and regret the frustration this has created for you. We will also communicate if your flight has been affected and cancelled. Once again, we are truly sorry. (2/2) - BM

[kulula @kulula]

@mulla_75 The information we have provided is the update we have at this time. We would recommend keeping an eye on our social media platforms and website, where further updates will be posted. (1/2) - BM

[kulula @kulula]

@reshmadayal7 Hi Reshma, you will be assisted as soon as the team get to your email request. - BM

[kulula @kulula]

@Me04440496 If you have sent the team an email they would have your email address to communicate with you on. Unfortunately we can't give you an exact time frame as the team are dealing with extremely high volumes. - BM

[kulula @kulula]

@peter_engledow @Fly_Airlink If your flight is cancelled due to the suspension. An automatic notification will be sent to you via email or SMS. We understand that it is frustrating and we truly apologise for the inconvenience caused. - BM

[kulula @kulula]

@_muhammad_95 Hi Muhammad, We understand that it is frustrating waiting for your refund. Our team is working on refund requests as quickly as possible. We understand the inconvenience experienced and we are truly sorry. - BM

[kulula @kulula]

@engelbright Customers affected by the suspension receive notification on the changes to their flight being affected and cancelled. All customers with valid email and SMS information have been sent communication of this. Apologies if you did not receive this. - BM

[kulula @kulula]

@engelbright Hi Hermias, the information we have provided is the update we have at this time. We would recommend keeping an eye on our social media platforms and website, where further updates will be posted. (1/2) - BM

[kulula @kulula]

@Me04440496 Hi there, Our teams have received your email, due to the influx of emails they are working through, kindly note there will be a slight delay in response to your email. Once they get to your email you will be assisted. - BM

[kulula @kulula]

@Mabz_s Hi Mabz, if your booking is affected and cancelled an SMS or email will be sent to notify affected passengers. The information will also be updated on our website and social media platforms. - BM

[kulula @kulula]

@peter_engledow @Fly_Airlink Hi Peter, unfortunately the information we have provided is the update we have at this time. We would recommend keeping an eye on our social media platforms and website, where further updates will be posted. (1/2) - BM

[kulula @kulula]

@asignul01 Hi Lungisa, the process is between 8 - 10 weeks. - BM

[kulula @kulula]

@ChanPollacchi Hi Chantal, as soon as the information becomes available, the team will make the necessary updates. - BM

[kulula @kulula]

@mfokazushe Hi Zushe, The March refunds are processed by Comair and the process requires lead time. We are truly sorry for the inconvenience. - BM