Saurabh Kumar

Quality Engineering | A passionate learner | #PerformanceEngineering , @Network&Cloud Security

[Saurabh Kumar @Kumar0285]

Bought Sony Bravia 65X82L (₹1.2L) in Feb 2024. In just 2 years, the display panel is dead.
Service quote: ₹30K+
Wall-mounted, no damage, no voltage issue.
How does a premium TV fail this fast?
@SonyIndia @SonyElectronics — This is unacceptable. Expecting goodwill support.
#sony

[Saurabh Kumar @Kumar0285]

@Stalin1238 @sony_india Exactly ..same in my case and also a fake guy pretending to be from sony india shared invoices to pay first .. pathetic .. don't know how he knew my call number ..must be some insider at sony india . I escalated this to them and same No response

[Saurabh Kumar @Kumar0285]

Bought Sony Bravia 65X82L (₹1.2L) in Feb 2024. In just 2 years, the display panel is dead.
Service quote: ₹30K+
Wall-mounted, no damage, no voltage issue.
How does a premium TV fail this fast?
@SonyIndia @SonyElectronics — This is unacceptable. Expecting goodwill support.
#sony

[Saurabh Kumar @Kumar0285]

@sony_india Okay so you understand ..how many more days should I wait for your response ??

[Saurabh Kumar @Kumar0285]

@sony_india @Sony @sony_india is silent on above fake details asked . It seems someone from inside @sony_india is helping fraudsters else how come they know my call number ??

[Saurabh Kumar @Kumar0285]

@sony_india Hi @sony_india I got a call from a person claiming to be from sony india head office. Delhi and asking me to pay 15K for a new TV in replacement of the issue of current TV .
Is this genuine ?

Attached is the invoice sent to me by the same guy

[Saurabh Kumar @Kumar0285]

@Stalin1238 @Sony @sony_india sony is not the product it used to be . I had similar issues which shows their degraded electronics items .. and most importantly after complain as well they don't care to respond well

[Saurabh Kumar @Kumar0285]

@sony_india @sony_india I hope you are still committed for customers wellbeing ? Or I am wrong ?

[Saurabh Kumar @Kumar0285]

@sony_india Quick response will be appreciated @sony_india

[Saurabh Kumar @Kumar0285]

@sony_india I am replying to your email with some queries on [email protected] from the last few days but getting no response . Is that how you treat not to respond ??

[Saurabh Kumar @Kumar0285]

@sony_india @sony_india I am still waiting for an update from you !

[Saurabh Kumar @Kumar0285]

@sony_india Waiting to hear from you .. respond on time !

[Saurabh Kumar @Kumar0285]

@sony_india Care to update or this message was for only show ??

[Saurabh Kumar @Kumar0285]

This is unacceptable.
I expect: • Full technical review
• Significant goodwill support / heavy discount
• Accountability for premature panel failure
If premium brands cannot ensure basic durability, what exactly are we paying for? @SonyElectronics #poorservice

[Saurabh Kumar @Kumar0285]

Once upon a time, Sony stood for engineering excellence and durability. Today, a ₹1.2L TV behaves like a disposable product.
Why should a customer bear 30K for what clearly looks like a manufacturing/quality failure?
@SonyIndia @SonyElectronics

[Saurabh Kumar @Kumar0285]

@ICICIBank_Care Never mind ..I have made my mind to change bank already !

[Saurabh Kumar @Kumar0285]

@ICICIBank As an 18+ year customer, I’m disappointed that no relationship manager is available when needed. The app redirects to a chatbot, despite earlier multiple RM calls. This poor service is unacceptable, and I’m considering moving my salary & all accounts to @HDFC_Bank .

[Saurabh Kumar @Kumar0285]

Check out my latest article: https://t.co/0AxX9DKWkp

[Saurabh Kumar @Kumar0285]

Don't you have any shame to just call and update on these messages which are being sent @Lenskart_com ?
Unbelievable and pathetic service by @Lenskart_com .

. @titaneyeplus is much better service !

[Saurabh Kumar @Kumar0285]

ordered a pair of specs from @Lenskart_com on Sat7 June .Pomise made was that the specs would be delivered the next day . @Lenskart_com app shows the delivery on 8 th but the delivery is still unknown .
Store ( banglore , Balegarera road ) also doesn't know where the specs are !!