@airindiain @RNTata2000 I have called so many times to request for my refund for a cancelled flight from Nov 21, all I get is empty promises that it will be processed soon. I really don’t know what to do, any advice? A new era of Air India? I do hope so.
@airindiain Your DM on 16 Dec “Dear sir, it was nice speaking with you. The amount is refunded today from our end to the source account. Please expect a credit in 10 working days. We appreciate your kind understanding and patience.” Give me one reason I should trust what you say?
@airindiain Latest update from Air India “Dear Sir, we're extremely sorry for the delay. We are constantly following up with the relevant team to resolve the issue on priority. Your patience is highly appreciated.” Does waiting for over a year count as patience? @RNTata2000?
@airindiain Yes I acknowledge that you have sent me the standard system message, the same you have been sending every time I’ve followed up over the last year. Is there really a human who manages this Twitter account or is that also just a chat bot?
@airindiain After DMs promising a refund, now this “Dear Sir we're sorry to note about the refund. Let us highlight it again with our concerned refund team to look into this on priority. We'll get this checked and get back to you with an update.” The empty promises continue. Sigh!
@airindiain @RNTata2000 I have just sent you my ticket details via DM. Hoping for a quick resolution. I'd really love to be proud of my national airline, but you need to help me with this.
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