Kunal Sood

[Kunal Sood @kun1a1l]

@Glen__India Issue still open since 6 months

[Kunal Sood @kun1a1l]

@Glen__India denying 5-year motor warranty even after Glen technician confirmed motor defect. Issue existed before external chimney cleaning. Please resolve immediately.

[Kunal Sood @kun1a1l]

@Glen__India SB/2025/10/UP/1287275

[Kunal Sood @kun1a1l]

@Glen__India SB/2025/10/UP/1287275

[Kunal Sood @kun1a1l]

@Glen__India SB/2025/10/UP/1287275

[Kunal Sood @kun1a1l]

@Glen__India SB/2025/10/UP/1287275

[Kunal Sood @kun1a1l]

@Glen__India @IndiaConsumers SB/2025/10/UP/1287275

[Kunal Sood @kun1a1l]

@Glen__India @IndiaConsumers Your customer support is denying 5-year motor warranty even after Glen technician confirmed motor defect. Issue existed before external chimney cleaning. Please resolve immediately.

[Kunal Sood @kun1a1l]

@AmazonHelp @amazonIN Replace your customer service team with AI , atleast AI would understand the issue and can give better resolution that bunch of liars.
Feeling cheated for the missing items and no refund. Order id: 405-4029874-6728313

[Kunal Sood @kun1a1l]

@ppurecha @amazonIN @PiyushGoyal Same thing happened with me , customer executives are not helping. Order id: 405-4029874-6728313

[Kunal Sood @kun1a1l]

3. Process the full refund of ₹3455 as per the commitment.

Please treat this as an urgent escalation and help resolve this matter fairly and promptly. I have been a regular customer and would expect Amazon to stand by its service standards.

Thank you for your attention.

[Kunal Sood @kun1a1l]

@amazonIN Dear Amazon Support,

I am writing to escalate an unresolved issue regarding my order (Order ID: 405-4029874-6728313) placed for 6 pairs of wooden handles — 3 pairs priced at ₹780 per pair and 3 pairs at ₹480 per pair, totaling ₹3455.

[Kunal Sood @kun1a1l]

I Kindly Request You To:

1. Review the call recordings from 18th or 19th July where I explained the missing items and was assured of a full refund.

2. Acknowledge that I have received no items from this order — the only 2 that were delivered were already returned.

[Kunal Sood @kun1a1l]

I have been wasting so much time talking to executives and trying to explain this entire situation to them, in vain. The executives have been denying that I called regarding the order on 18th or 19th July and 27th July is the first interaction for the order.

[Kunal Sood @kun1a1l]

This is extremely disappointing and unacceptable, as I raised the issue well within the refund window. The delay is clearly due to Amazon’s internal error in not documenting or following up on the earlier complaint — not due to any inaction from my side.

[Kunal Sood @kun1a1l]

However, when I followed up on 27th July, I was told:

There is no record of my previous complaint,

I am now outside the 10-day refund window (which ended on 23rd July),

And a full refund cannot be issued.

[Kunal Sood @kun1a1l]

The executive on that call understood the issue and assured me that a full refund of ₹3455 would be processed within 4 days.

[Kunal Sood @kun1a1l]

Customer Support Timeline:

I called Amazon on 18th or 19th July and clearly explained this situation related to which I am also attaching a screenshot of the acknlowledgememt of my interaction with customer support.