Kunal Mamtura

Growing Multiple startups parallelly for 12 months, sharing all insights.

[Kunal Mamtura @kunversation]

Design is a word used to solve one particular problem in a systematic way. Do this again and again till Problem becomes Pleasure #uxdesign #SaaS #startups

[Kunal Mamtura @kunversation]

@samirkumar @AmitAgarwal @amazonIN @amazon Amazon even leadership customer service is excellent at scripted replies and terrible at actual solutions. My refund is delayed, but their rude attitude arrived right on time. no accountability, and no respect from Customer centric co.

[Kunal Mamtura @kunversation]

@AmitAgarwal @amazonIN @AmazonSupport kept my refund pending and treated me like I was asking for a favour.
Apparently returning a customer’s own money is now considered premium service.

[Kunal Mamtura @kunversation]

@AmitAgarwal @amazon @amazonIN Amazon customer service: no refund, no manners, no service. Impressive.

[Kunal Mamtura @kunversation]

@amazon @amazonIN Amazon customer service: no refund, no manners, no service. Impressive.

[Kunal Mamtura @kunversation]

@amazonIN @amazon Amazon customer service is shockingly rude, dismissive, and completely ineffective. Instead of solving problems, they make customers feel ignored and disrespected. Delayed refunds are bad enough, but arrogant behaviour from the support and leadership teams is

[Kunal Mamtura @kunversation]

@scalecoldemail 700

[Kunal Mamtura @kunversation]

@cem_hasoglu EXECUTIVES

[Ankit Dewan @ankitdewan]

@AirIndiaX, today one of your pilots, Capt. Virender Sejwal, assaulted me physically at T1, Delhi Airport.

Here are the facts of the matter,:
🔸 Me & my family were guided to use the security check that the staff uses (also the PRM check), because we had a 4 month old baby in a stroller.
🔸 The staff was cutting the queue ahead of me. On calling them out, Capt. Virender, who himself was doing the same thing, asked me if I was anpadh (uneducated), and couldn't read the signs that said this entry was for staff.
🔸 A verbal scuffle broke out.
🔸 Not able to excercise restraint, the AIX pilot proceeded to physically assault me, leaving me bloody. The blood in the photograph (first comment) on his shirt is also mine.

Here are my issues with the whole thing:
🔹 My holiday is ruined. The first thing I have done here is see a doctor.
🔹 My 7 year old daughter, who saw her father get assaulted brutally, is still traumatized & scared.
🔹 I have no clue how @DGCAIndia & @AirIndiaX can allow such pilots to fly. If they can't keep their cool in a scuffle, can they be trusted with the lives of hundreds of people in the sky?
🔹 How can @DelhiAirport get away with such mismanagement, combining staff entry with passengers carrying infants, creating chaos at a sensitive security area? I thought Airports were safe places!
🔹 I was forced to write a letter stating that I will not pursue this matter further ... It was either write that letter, or miss my flight and throw the 1.2 lakhs holiday bookings down the drain. @DelhiPolice, why can't I file a complaint after coming back? Must I sacrifice my money too, to seek justice? Will the CCTV footage disappear in the 2 days till I make it back to Delhi?

To my friends & well wishers, I am pretty shaken, but nothing permanent. Can't say the same about my daughter though. 😢

[Kunal Mamtura @kunversation]

@chddaniel 😆

[Fundamental Investor ™ 🇮🇳 @FI_InvestIndia]

Blinkit Agent Earns Rs 762 After Delivering 28 Orders In A Day.

Assuming each order is around 4 kms (2 to pickup and 2 to drop). That makes it 112 kms each day.

If mileage of vehicle is around 40 per litre, it comes to 3 litres of fuel costing around ₹300.

One Decent Meal cost around ₹50 to ₹100. So around ₹150 to ₹300 for the day.

So our Blinkit delivery person earns around ₹150 to ₹200 per day after riding for over 100 kms on Crazy Roads with High Traffic & Stress.

If this continues to Happen, he will spend all his money on health in later years.

I think this Delivery Team is doing a fabulous job. They deserve to earn much more. We Indians do not want to pay for delivery.

What can be done to make their lives better?

#FI

[Kunal Mamtura @kunversation]

@scalecoldemail 795

[Kunal Mamtura @kunversation]

New math lesson from @JioCare: 5 days × 4 reschedules per day = 20 times I’ve been promised internet. Net result? Still zero internet. Truly a masterclass in subtraction. ➖📶

[Kunal Mamtura @kunversation]

Fun fact: @JioCare has rescheduled me 20 times in 5 days. If they put this much energy into solving problems instead of rearranging calendars, India would already have 6G. 🚀📡

[Kunal Mamtura @kunversation]

@JioCare should honestly launch a board game: “Reschedule Monopoly.” Every roll lands on “engineer delayed,” “wrong department,” or “visit postponed.” Winner is the customer who still has no internet. 🎲

[Kunal Mamtura @kunversation]

Update from @JioCare: “We’ve escalated your complaint to the wrong department, assigned the wrong engineer, and rescheduled it indefinitely. But don’t worry, you’re on high priority.” Legendary. 🎭

[Kunal Mamtura @kunversation]

@JioCare might secretly be running a museum of excuses. Ticket includes: guided tours of “Engineer Not Available,” “Wrong Department Visit,” and “High Priority Forever.” 🏛️📞

[Kunal Mamtura @kunversation]

Day 5: @JioCare assured me a solution with an engineer visit. The update? The engineer himself said, “I won’t be able to solve this.” Wrong department, wrong service, wrong everything. Truly Next-Gen Incompetence™. 🚫

[Kunal Mamtura @kunversation]

Breaking News: @JioCare redefines “High Priority.” In their dictionary it means:
•Day 1: Apology
•Day 2: Copy-paste apology
•Day 3: Wrong engineer visit
•Day 4: Reschedule
•Day 5: Still offline
Truly pioneering customer archaeology, not customer care. 🏺📶

[Kunal Mamtura @kunversation]

@JioCare’s idea of customer service: wait 5 days, then assign an engineer who admits on the call, “Sorry, I don’t handle this kind of problem.” Fantastic. At this point, should I call an astrologer instead? 🔮📶

[Kunal Mamtura @kunversation]

@JioCare update: After 5 days of waiting, you finally assigned an engineer… only to tell me on the call he’s from the wrong department and can’t solve the issue. 🤦‍♂️ High priority apparently means high comedy. When do we start the actual repair?