Simon Cooper

I help early-career CSMs at $50-$200m ARR SaaS companies go from producing average QBRs to exceptional QBRs with my proven techniques.

[Simon Cooper @kupr]

Grok's profile summary is quite amusing:

"Simon Cooper, a Salesforce-savvy veteran since 2009, champions flexible QBRs over rigid templates, believing customization sparks client vibes.
He’s been stirring the pot, from flexing on QBRs to geeking out over Google’s NotebookLM"

[Simon Cooper @kupr]

Next week's newsletter has just been scheduled for Monday. In this edition, I'll be sharing some thoughts on why a #QBR is not a report.

If you're not already subscribed, you can sign-up at https://t.co/tgf5Ao6dSd
#customersuccess

[Simon Cooper @kupr]

I don't like QBR templates; flexibility is key.

Sticking to rigid QBR templates might be holding you back.

Customise QBRs to fit your unique business needs.

Flexibility in QBRs can lead to more meaningful client engagements.
#customersuccess
https://t.co/IirLhE1pNw

[Simon Cooper @kupr]

In the couple of weeks since I launched
https://t.co/2jmrY94baQ to share my experiences on #QBRs. I've ticked off:
✅ Free course launched
✅ Free content made available
✅ Coaching packages created
✅ Newsletter gone-live
I am excited about the feedback.

[Simon Cooper @kupr]

Over the hundreds of #QBRs I've delivered, I've settled on six key essentials that make them great. ⬇️

#customersuccess #businessreviews

[Simon Cooper @kupr]

I've just launched an entirely FREE mini-course.

Working with a Key Sponsor is a surefire way to ensure that your #QBR aligns with the customer's needs and requirements.

Get started on elevating your QBRs, today.
https://t.co/1qNX5IPoCG
#customersuccess #businessreviews

[Simon Cooper @kupr]

My #QBRs weren't always the best until I settled on these six essential elements.
1. Engaging a key sponsor
2. Tailor every meeting
3. Showcase impact
4. Make it a conversation
5. Pre-define next steps
6. Timely follow up.

Download the full guide https://t.co/jW5I9ik8A9

[Simon Cooper @kupr]

CSMs, feeling the pain of #QBRs? Sign up for my newsletter and learn to run exceptional QBRs. #customersuccess https://t.co/pNY2ss3lSL

[Simon Cooper @kupr]

Over my 10+ years in #customersuccess I have run hundreds of #QBRs. Sign up to go from producing average QBRs to exceptional QBRs with my proven techniques.
https://t.co/pNY2ss3lSL

[Simon Cooper @kupr]

Have you tried NotebookLM from @Google yet? It's a great way to apply #genAI on a limited set of your own documents. The Audio Overview is also a great feature.

https://t.co/iSSPtSUCZw

[Simon Cooper @kupr]

Companies struggle to deploy AI due to high costs and confusion
https://t.co/zV36LjgZ5o

[Simon Cooper @kupr]

@natalieben @TheFinanceLab SVB is/was very much a part of the real economy. The many companies it supported provided thousands of work opportunities for many people. Yes, it was focused on a specific sector but that was due to its original origins as a local bank.

[Simon Cooper @kupr]

@andy_nichol Thom Browne suits. Recently won a court case against Adidas for use of the stripes.