Urvish Kathiriya

[Urvish Kathiriya @kurvishk]

@RockWithboAt @itiz_mohan @RockWithboAt You’re talking about doortodoor service? First provide the BASIC service, then talk about doortodoor. It has already been almost 2MONTHS and you still havent been able to resolve my Day1 issue. If you can’t provide basic support, how can youclaim doortodoor service?

[Urvish Kathiriya @kurvishk]

@RockWithboAt @itiz_mohan Don’t buy a @RockWithboAt premium product. If your product has an issue from Day 1, don’t expect proper support even after 2 months. My own experience has been terrible. Better consider another brand than spend premium money and struggle for basic service.

[Urvish Kathiriya @kurvishk]

@RockWithboAt @Encore_ABJ Don’t buy a @RockWithboAt premium product. If your product has an issue from Day 1, don’t expect proper support even after 2 months. My own experience has been terrible. Better consider another brand than spend premium money and struggle for basic service.

[Urvish Kathiriya @kurvishk]

@RockWithboAt Don’t buy a @RockWithboAt premium product. If your product has an issue from Day 1, don’t expect proper support even after 2 months. My own experience has been terrible. Better consider another brand than spend premium money and struggle for basic service.

[Urvish Kathiriya @kurvishk]

@RockWithboAt Don’t buy a @RockWithboAt premium product. If your product has an issue from Day 1, don’t expect proper support even after 2 months. My own experience has been terrible. Better consider another brand than spend premium money and struggle for basic service.

[Urvish Kathiriya @kurvishk]

@RockWithboAt I’d rather buy from GOVO or @zebronics . I didn’t get your product for free you sold it to me. If a new product has an issue from Day 1, fixing it is YOUR responsibility, not a favour. If you can’t provide a solution, why sell premium products?

[Urvish Kathiriya @kurvishk]

@RockWithboAt @RockWithboAt It’s been almost 2 MONTHS. I’ve continuously contacted your support team. Do you think I’m sitting idle with nothing else to do? How much patience should a customer have? I DON’T WANT YOUR PRODUCT anymore. It had an issue from DAY 1.

[Urvish Kathiriya @kurvishk]

@RockWithboAt @RockWithboAt The product has had this issue since DAY 1, yet you still refuse to acknowledge it. I have to tweet publicly just to get service. If you don't have the capability to support customers buying your PREMIUM products, then why sell them? What kind of service is this?

[Urvish Kathiriya @kurvishk]

@RockWithboAt @RockWithboAt The product has had this issue since DAY 1, yet you still refuse to acknowledge it. I have to tweet publicly just to get service. If you don't have the capability to support customers buying your PREMIUM products, then why sell them? What kind of service is this?

[Urvish Kathiriya @kurvishk]

@RockWithboAt My honest recommendation: THINK TWICE before buying a @RockWithboAt premium product. A premium price should come with premium support. After this 2month experience, I personally cannot recommend the brand. Fix the service, take responsibility and give customers proper resolution.

[Urvish Kathiriya @kurvishk]

@RockWithboAt @RockWithboAt This is a THIRDCLASS service experience. For 2months, you have failed to provide proper service for PREMIUM product. If you cannot support customers after selling premium products, why sell them? My issue has existed since Day1, and the product has barely been used.

[Urvish Kathiriya @kurvishk]

@RockWithboAt I strongly believe there are many other customers facing similar service problems. I challenge @RockWithboAt to prove that this is an isolated experience. If you can genuinely prove that customers are NOT facing such issues, I am even willing to pay 10× the product price.

[Urvish Kathiriya @kurvishk]

@RockWithboAt My open challenge to @RockWithboAt: since Day 1, this product has had an issue, and it has barely been used. Yet even after 2 MONTHS, you have failed to provide a satisfactory resolution. If this is not your responsibility, then whose is it?

[Urvish Kathiriya @kurvishk]

@RockWithboAt But my experience has been the opposite. Honestly, I have received a WORSE service experience than I expected from GOVO or ZEBRONICS. So what exactly is the premium brand advantage for a customer?

[Urvish Kathiriya @kurvishk]

@RockWithboAt People pay more for a brand for reasons beyond the product itself support, service and trust. If similar products/features are available from brands like GOVO and @zebronics , then service becomes a major reason to choose @RockWithboAt.

[Urvish Kathiriya @kurvishk]

@RockWithboAt The product was faulty from the beginning and has not been properly used. I bought a premium product expecting premium support. Instead, I have spent weeks chasing support, explaining the same issue repeatedly, with no proper solution.

[Urvish Kathiriya @kurvishk]

@RockWithboAt The worst part? After 2 months of this nightmare, you still say there is NO REFUND option. I spoke to 15–20+ support representatives, but nothing was properly resolved. Why do I have to tweet publicly every time just to get @RockWithboAt to take action?

[Urvish Kathiriya @kurvishk]

@RockWithboAt They have no vehicle for large packages. I have repeatedly requested a courier change. Delhivery is ~2 km away and can handle large packages. Product is packed and ready. Please change XpressBees to Delhivery.