Kush Loothra

Foodie | Travel Enthusiast | Advertiser

[Kush Loothra @kushloothra]

@dmgbnagar @fssaiindia @jagograhakjago

Requesting your attention to this consumer grievance involving @DominosIndia at Galaxy Blue Sapphire, Greater Noida West.

The outlet:
• Sent a pizza without a key advertised ingredient after running out of pesto, without informing the customer
• Delivered a visibly burnt/over-baked pizza with missing toppings
• Provided contradictory information regarding the advertised toppings
• Refused a refund, stating that the order being a delivery order prevented the outlet from processing one

We have the order details, invoice, photographs and a video recording of our interaction with the outlet.

We are simply asking for a full refund to the original payment method and appropriate action if the outlet’s practices warrant investigation.

@JubilantFood — please escalate this to someone who can actually resolve it.

[Kush Loothra @kushloothra]

@DominosIndia @JubilantFood

This order was placed by my wife from your Galaxy Sapphire, Greater Noida West outlet. Order #234 | Invoice ZMT64076/26/7989

We received a burnt pizza with multiple toppings missing. When we called the store, they admitted they had run out of pesto but still sent the pizza without informing us.

We were also told that olives weren’t supposed to be on the pizza, despite your own product description clearly listing olives.

We went to the store and explicitly asked for a refund, not a replacement. They prepared a replacement anyway and then told us they couldn’t process a refund because it was a delivery order.

We don’t want a replacement or store credit. We want a full refund to the original payment method.

@jagograhakjago

[Kush Loothra @kushloothra]

@fssaiindia @jagograhakjago

Requesting your attention to this incident involving a Domino’s outlet at Galaxy Blue Sapphire, Greater Noida West.

The outlet knowingly dispatched a pizza without a key advertised ingredient after running out of pesto, without informing the customer, and the pizza received was also visibly burnt/over-baked.

More importantly, when the customer questioned the missing toppings, the store provided contradictory information, and subsequently refused a refund.

The order details, photographs and video of our interaction with the outlet are attached above.

Could the concerned authority please look into whether the outlet’s food preparation and customer-handling practices comply with applicable food-safety requirements?

@DominosIndia @JubilantFood — we are still requesting a full refund to the original payment method.

[Kush Loothra @kushloothra]

@airindia When you cannot fulfill a promise, why do you even offer it as an option in your constant mails asking us to take up an upgrade?

[Kush Loothra @kushloothra]

@airindia cheats its customers by offering neighbour free seats, takes full payment and then assigns the seats to someone else without any prior information. Even after failing to meet their commitments, they expect the customer to understand and accommodate. (AI 0816)

[Kush Loothra @kushloothra]

@airindia What do I do with your understanding? Who compensates for the extreme discomfort I had to go through during a flight I duly paid for and paid extra for additional services which I did not receive? Who compensates for unnecessary pressure put on me by your staff?

[Kush Loothra @kushloothra]

@airindia And your responses clearly show that @airindia has no value for the experience it leaves the customer with.

[Kush Loothra @kushloothra]

Customer satisfaction or delight seem to be the least of your concerns and your staff is grossly incompetent and untrained to handle situations like these.

[Kush Loothra @kushloothra]

One of the staff even mentioned that we cannot be accomodated because we have only paid for economy, completely forgetting the fact that the airline has already taken additional payments over and above the economy fare for special seats, yet they treat us like cattle class

[Kush Loothra @kushloothra]

Also another funny thing is that they had empty seats in business and first class, they themselves mentioned that their economy section is overbooked, yet the staff chose customer inconvenience over basic common sense. Just because i booked economy.

[Kush Loothra @kushloothra]

@airindia Hi I have shared the booking details via DM

[Kush Loothra @kushloothra]

On top of it I was made to sit on a broken seat, not even able to fulfil basic comfortable conditions for passengers

[Kush Loothra @kushloothra]

Hey Elon, if Grokipedia's the future, why let Grok quote Wikipedia at all? Isn't that like trusting your ex-wife's diary for facts?

@elonmusk

[Kush Loothra @kushloothra]

Something like this

[Kush Loothra @kushloothra]

@elonmusk Have you ever considered a Magnetically-Confined Molten Film heat shield for Starship?
A thin, self-healing liquid-metal layer held by EM fields + capillary wicking — spreads heat, auto-repairs, and replenishes between flights.
Crazy… or crazy enough to work?

[Kush Loothra @kushloothra]

@wolfofx @narendramodi @ArvindKejriwal @AmitShah we should be implementing this in Delhi and rest of India as well.

[Kush Loothra @kushloothra]

@IndiGo6E Would be helpful if you share what is the necessary action that you have decided on rather than these superficial and automated responses coming from an ORM tool

[Kush Loothra @kushloothra]

@IndiGo6E I’m so surprised at your consistency. Always not on time! We are so proud of you for ruining our schedules! How can we ever thank you for your services. Words aren’t enough to express my feelings.

#IndigoAirlines #delay #flight #mumbai #Delhi #6e0651